Summary : PLEASE NOTE ONLY CANDIDATES WITH BSc/BA/BCom, ITI, Diploma with computer knowledge NEED TO APPLY. B.Tech/M.Tech candidates need NOT apply. Work from Home is NOT possible. The office is in Kochi near to Ernakulam South Railway Station and Ernakulam KSRTC Bus Stand. Work shift: Rotational shifts (Morning / Afternoon / Night) Job Profile (Training will be provided by the Company): Monitoring information systems operations to ensure continuous availability and proper working. (Monitor application health using monitoring tools.) Monitor and respond to hardware and software problems. Ensure proper escalation during outages. Provide assistance for all information systems operations activities, including computer and telecommunications/communications operations, data entry etc. Control, LAN/WAN administration and operations support, different system security policy procedures and operations. Compilation of records and reports concerning all assigned network/information systems operations and maintenance. Monitor all communications equipment's on various platforms in multi-shift operations. Monitor/ Manage the activities in various security / office devices like CCTV, Web Cams, Air conditioners etc. Provide the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, T1 E1 lines, modems, and terminals etc.) Utilize software and hardware tools and identify and diagnose complex problems and factors affecting network. Troubleshoot network systems when necessary and make improvements to the network. Monitor and notify all stakeholders when a validated environmental/fire alert has occurred in environmental/fire tracking systems. Event and fault management of the firms infrastructure and applications for various business activities. Provide effective response when answering phone calls from internal and external clients/staffs. Perform routine tests of assigned systems and reports test results. Provide timely and consistent communication on overall systems status and operational issues as required. Perform the routine tracking and management of various mass storage devices like CDs, DVDs, storage disks etc.. and devices like printers, printing supplies etc. Provide necessary assistance in conducting and maintaining SAM audit. Perform the daily handling of various items like software testing equipment's, keys, software CDs, Cameras, Laptops, Voice Recording devices etc. Provide pre sale technical analysis and support to sales persons regarding IT and ITES. Provide technical support (Voice/Ticket/Chat) to customers/in-house members as and when required. Filtering and escalating Client issues to the concerned team whenever required, obtaining the solution/feedback on the issue and communicating the same to the Clients via Ticket/Call. Coordinating with the Sales and Accounts/in-house Teams for various activities. Updating the daily tickets for team members. Preparing and sending various reports as and when required. Identify and correct or advise, on operational issues in client/in-house computer systems and applications. Environmental Monitoring of IT Infrastructures. Provide lead data finding support by Internet search as per the guidelines. Show more Show less

Summary : PLEASE NOTE ONLY CANDIDATES WITH BSc/BA/BCom, ITI, Diploma with computer knowledge NEED TO APPLY. B.Tech/M.Tech candidates need NOT apply. Work from Home is NOT possible. The office is in Kochi near to Ernakulam South Railway Station and Ernakulam KSRTC Bus Stand. Work shift: Rotational shifts (Morning / Afternoon / Night) Job Profile (Training will be provided by the Company): Monitoring information systems operations to ensure continuous availability and proper working. (Monitor application health using monitoring tools.) Monitor and respond to hardware and software problems. Ensure proper escalation during outages. Provide assistance for all information systems operations activities, including computer and telecommunications/communications operations, data entry etc. Control, LAN/WAN administration and operations support, different system security policy procedures and operations. Compilation of records and reports concerning all assigned network/information systems operations and maintenance. Monitor all communications equipment's on various platforms in multi-shift operations. Monitor/ Manage the activities in various security / office devices like CCTV, Web Cams, Air conditioners etc. Provide the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, T1 E1 lines, modems, and terminals etc.) Utilize software and hardware tools and identify and diagnose complex problems and factors affecting network. Troubleshoot network systems when necessary and make improvements to the network. Monitor and notify all stakeholders when a validated environmental/fire alert has occurred in environmental/fire tracking systems. Event and fault management of the firms infrastructure and applications for various business activities. Provide effective response when answering phone calls from internal and external clients/staffs. Perform routine tests of assigned systems and reports test results. Provide timely and consistent communication on overall systems status and operational issues as required. Perform the routine tracking and management of various mass storage devices like CDs, DVDs, storage disks etc.. and devices like printers, printing supplies etc. Provide necessary assistance in conducting and maintaining SAM audit. Perform the daily handling of various items like software testing equipment's, keys, software CDs, Cameras, Laptops, Voice Recording devices etc. Provide pre sale technical analysis and support to sales persons regarding IT and ITES. Provide technical support (Voice/Ticket/Chat) to customers/in-house members as and when required. Filtering and escalating Client issues to the concerned team whenever required, obtaining the solution/feedback on the issue and communicating the same to the Clients via Ticket/Call. Coordinating with the Sales and Accounts/in-house Teams for various activities. Updating the daily tickets for team members. Preparing and sending various reports as and when required. Identify and correct or advise, on operational issues in client/in-house computer systems and applications. Environmental Monitoring of IT Infrastructures. Provide lead data finding support by Internet search as per the guidelines..

Should have excellent knowledge of Desktop Systems, Networking, Windows and Linux Servers. Work with the Linux administration team in managing Linux systems and other servers of both Spectrum and its Clients. Should be willing to work flexibly based on the requirement of the company. Working to maintain and improve the IT infrastructure, including hardware, software, and network systems. Troubleshooting technical issues and providing support for end users. System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus. Experience: 6months-1 years Pay: Rs.15, 000 - Rs.20, 000 per month depending on relevant experience..

Feel free to contact us for any further clarification in this regard Contact Recruitment Division PH: +91-484-4082111, +91-9895682000, mail : [email protected]

Feel free to contact us for any further clarification in this regard Contact Recruitment Division PH: +91-484-4082111, +91-9895682000, mail : hradmin@spectrum.net.in

As a potential candidate for the position, it is important to note that individuals holding a BSc/BA/BCom, ITI, or Diploma with computer knowledge are invited to apply. However, candidates with a background in B.Tech/M.Tech are kindly requested not to apply for this role. The work premises are located in Kochi, near the Ernakulam South Railway Station and the Ernakulam KSRTC Bus Stand. Kindly be informed that this position requires working in rotational shifts, including morning, afternoon, and night shifts. Upon joining the company, you will receive comprehensive training to fulfill the responsibilities associated with this role. Your primary duties will involve monitoring information systems operations to ensure continuous availability and optimal functionality. This includes utilizing monitoring tools to track the health of applications and promptly addressing any hardware or software issues that may arise. In the event of system outages, it is crucial to follow proper escalation protocols to facilitate timely resolution. Your tasks will encompass a wide range of information systems operations activities such as computer and telecommunications/communications operations, data entry, LAN/WAN administration, and operations support. Additionally, you will be responsible for maintaining system security policies and procedures, compiling records and reports related to network/information systems operations, and overseeing the operation of various communications equipment across multiple platforms. Furthermore, you will play a vital role in managing security and office devices such as CCTV cameras, webcams, and air conditioners. Your responsibilities will also include conducting routine testing and analysis of network facilities, troubleshooting network systems, and proactively addressing environmental/fire alerts through the environmental/fire tracking systems. As part of your daily tasks, you will be expected to provide technical support to internal and external clients/staff via phone calls, tickets, or chat. You will also collaborate with sales, accounts, and in-house teams to facilitate various activities and ensure seamless communication within the organization. Additionally, you will be responsible for updating daily tickets for team members, preparing and sending reports as needed, and identifying and addressing operational issues in client/in-house computer systems and applications. Moreover, you will be involved in environmental monitoring of IT infrastructures, assisting in conducting SAM audits, managing various storage devices, and providing pre-sale technical analysis and support to sales personnel regarding IT and ITES. Your role will also entail filtering and escalating client issues to the relevant teams, coordinating with stakeholders, and conducting lead data finding support through internet searches. In summary, this role requires a proactive and detail-oriented individual with a strong foundation in computer knowledge and information systems operations. By effectively fulfilling these responsibilities, you will contribute to the smooth functioning of the organization's IT infrastructure and support various business activities.,

The Job Description for the mentioned role is as follows: You are encouraged to reach out to the Recruitment Division for any additional information or clarification regarding this role. You can contact them at +91-484-4082111 or +91-9895682000. Alternatively, you may also send an email to hradmin@spectrum.net.in.,

As a Back Office Executive (US Voice Process) in Kochi, Ernakulam, you will be responsible for outbound calling to US Customers during late evening to early morning hours, between 5:30 PM and 6:30 AM. This role involves speaking to customers in the United States, requiring excellent English communication skills, a neutral accent, and tele-calling skills. There is no specific educational qualification requirement for this position, making it open to candidates with any educational background. Whether you are looking for part-time (4 hours) or full-time (8 hours) employment, you are encouraged to apply if you possess the necessary communication skills and are willing to work continuous night shifts. For further clarification or information regarding this opportunity, please do not hesitate to contact the Recruitment Division at PH: 91-484-4082111 or 91-9895682000, or via email at hradmin@spectrum.net.in. We look forward to potentially welcoming you to our team as a Back Office Executive in the US Voice Process.,