Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Mumbai
>
Etraveli
>
Specialist - Training

Specialist - Training

Etraveli

2 - 6 years

10 - 11 Lacs

Mumbai

Posted:3 days ago| Platform:

Apply

Skills Required

Training delivery Quality standards Manager Quality Assurance Online sales Sabre Continuous improvement quality operations Content development Performance improvement Amadeus

Work Mode

Work from Office

Job Type

Full Time

Job Description

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

Location: Mumbai / Pune

About the role:

Responsibilities

Training Delivery: Conduct engaging and effective training sessions on all schedule change policies, procedures, and relevant systems for new hires and existing agents.
Content Development: Develop, update, and maintain training materials, job aids, and resources specific to schedule change processes.
Knowledge Transfer: Ensure trainees fully understand complex schedule change scenarios, including rebooking, cancellations, involuntary changes, and compensation policies.
Performance Coaching: Assess trainee comprehension and practical application of knowledge, providing constructive feedback and one-on-one coaching to improve performance.
System Proficiency: Train agents on the effective use of relevant systems (e.g., GDS, internal tools) for processing schedule changes accurately and efficiently.
Policy Adherence: Emphasize and ensure adherence to all company policies, airline regulations, and quality standards related to schedule changes.
Continuous Improvement: Stay up-to-date with any changes in schedule change policies, system updates, and industry best practices to integrate them into training.

Collaboration: Work closely with Operations, Quality Assurance, and other training team members to identify training needs and contribute to overall performance improvement.

Minimum 2 years of prior experience in training, coaching, and mentoring roles is highly desirable.
Domain Knowledge: In-depth understanding of airline policies, GDS systems (e.g., Amadeus, Sabre, Galileo & NDC porta

More Jobs at Etraveli

Senior Software Developer (React)

Pune

10 - 15 yrs

INR 20 - 25 Lacs

Etraveli is hiring For Real Time Analyst - WFM

Pune, Mumbai (All Areas)

2.0 - 4.0 yrs

INR 3 - 5 Lacs

Walk-In Drive Interview For Senior QA Engineer Role (SDET) -11th July

Pune

5.0 - 9.0 yrs

INR 17 - 27 Lacs

Senior Software Engineer

Pune

4.0 - 6.0 yrs

INR 6 - 8 Lacs

Specialist - Training, Customer

Pune

1.0 - 5.0 yrs

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Etraveli

Travel & Tourism

Stockholm

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Specialist - Training