We are looking for a proactive and detail-driven Associate Customer Support Engineer to join our team in Chennai . The ideal candidate will possess strong communication skills (EU Standard C level), a solid educational background, and the ability to work effectively in a multicultural and collaborative environment. This role demands a self-motivated individual capable of handling day-to-day operations, analyzing information efficiently, and continuously adapting to new concepts through self-learning. The position is well-suited for someone who thrives in both independent and team-based settings, with a passion for continuous improvement and customer success. How you will contribute: Assist in day-to-day operations and tasks within the organization. Communicate effectively with colleagues and clients in English at the EU standard C level. Collaborate with team members from diverse cultural backgrounds. Demonstrate strong self-study skills to continuously learn and adapt to new concepts. Ability to analyze and abstract information efficiently. Work independently while also being a proactive team player. What will make you successful: Bachelor s degree completed without any arrears, preferably in a relevant field. Proficient communication skills in English at the EU standard C level. Excellent interpersonal skills and the ability to work in a multicultural environment. Self-motivated with a strong sense of organization and attention to detail. Willingness to learn and contribute to a collaborative team environment.

Project Location(s): Siruseri,Chennai No. of Positions: 1 Responsibilities: Component Documentation: Analyze each system component (services, databases, APIs, UIs) and document its purpose, interfaces, inputs/outputs, and deployment considerations. Create clear architecture diagrams, data flow charts, and component interaction maps to illustrate system structure. Integration Guides: Describe how components integrate with each other, including communication protocols (REST, gRPC, messaging), authentication/authorization flows, and deployment pipelines. Detail integration with third-party services (e.g., payment gateways, CRMs) and internal systems (e.g., identity provider, event bus). Developer-Level Technical Detail: Write in-depth developer guides covering API specifications (endpoints, request/response schemas, error codes), SDK usage examples, and code snippets in relevant languages. Document configuration parameters, environment variables, and command-line tools needed for local development, testing, and production deployment. Testing Plans & Strategies: Develop testing plans that cover unit, integration, and end-to-end testing scenarios for each component and service. Describe test data setup, mock service usage, performance/load testing approaches, and automated test frameworks (e.g., JUnit, pytest, Postman). Microservices Expertise: Explain microservices design principles in your documentation service boundaries, fault isolation, scalability patterns, and data consistency strategies (e.g., sagas, eventual consistency). Provide guidance on best practices for service registration/discovery, circuit breakers, and observability (metrics, logging, tracing). Quality & Consistency: Ensure all documentation adheres to established style guidelines, is version-controlled, and is continuously reviewed and updated. Collaborate in an agile environment participate in sprint planning, backlog grooming, and review documentation as features evolve. Aware of standard documentation procedures. Deveop SoPs for developing standardized process of operation. Technical Skills: 2-4 years of professional experience in technical writing , user story creation , or a similar role within the IT industry. Proven ability to write clear and concise technical documents and user-focused content . Strong experience with JIRA , Confluence , or similar tools. Basic understanding of software development processes (Agile/Scrum preferred). Excellent written and verbal communication skills. Strong attention to detail and ability to deliver high-quality documentation on time. Personal Skills: Experience working in Agile environments or on software development projects. Familiarity with creating documentation for APIs, software products, or IT services. Exposure to UX writing or user journey documentation. COVID-19: The health & safety of our team, candidates, and our community are very important to us. Please note, only those applicants with relevant industry experience will be contacted with their application. Job Posting Title Location Department Date Technical Writer Siruseri,Chennai July 4, 2025 Full stack Developer(Java, Angular) Siruseri, Chennai May 5, 2025 Lead Engineer Siruseri, Chennai May 5, 2025 Spring Boot Developer Siruseri, Chennai May 5, 2025 Business Development Associate (Entry-Level) Atlanta, Georgia, United States April 23, 2025 Ready for a career journey with Solverminds? Connect with our recruitment team: For background verification, please reach us out: Apply for a career online: career portal Solverminds is a leading global technology company providing enterprise resource management solutions, consulting and data analytics services to the maritime industry.