Responsibilities: Answer Transferred Escalation calls” from L1 advisors and emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints Keep records of customer interactions, details of inquiries, complaints, and comments as well as actions taken Follow up to ensure that appropriate actions were taken on customers' requests Refer unresolved customer grievances or special requests to designated departments for further investigation Ensuring to turn negative sentiments to positive on Social Media complaints with customer delight Ensure the highest level of customer satisfaction leading to high CSAT and RES scores Essential Skills & Requirements: Strong execution skills, Action-oriented and Go getter attitude Knowledge of Salesforce CRM tool would be an added advantage Ability to work under pressure situations Ability to work in ambiguous situations and to come out with solutions as per the situations faced Graduate in any stream Excellent written and verbal communication 1-4 years experienced, preferably in customer service voice and handling escalations 6 Days Working (WFO)

Role: Graphic Designer Location: Gurugram Work From Office Responsibilities : Design Creation : Develop logos, branding, and high-quality graphics using Adobe Photoshop and Illustrator. AI Tools Utilization : Leverage AI tools like Midjourney and Freepik AI for innovative design solutions. Collaboration : Work with marketing and creative teams, integrating feedback to refine designs. Industry Insight : Apply fashion industry knowledge to create relevant and trendy designs. Project Management : Handle multiple projects, meet deadlines, and maintain organized documentation. Continuous Learning : Stay updated on design trends and tools for skill enhancement. Additional Skills : Create motion graphics using Adobe After Effects if needed. Preferred candidate profile : Proficient in Adobe Photoshop & Illustrator. Experience with AI tools like Midjourney and Freepik AI is essential. Experience of creating Logo Units/Sale units Minimum 2-3 years of experience in designing Knowledge of Adobe After Effects is a plus Preferably has worked in Fashion industry (brands or marketplace) Knowledge of layouts, Graphic Fundamentals. Typography and Iconography

Job Title: Warehouse Quality Checker Location: Medchal, Hyderabad Work Days: 6 days (Mon - Sat) | Day Shift Roles & Responsibilities: Conduct quality checks for customer and store returns at the warehouse. Ensure returned apparel meets quality standards before further processing. Preferred Candidate Profile: Basic understanding of apparel inspection techniques. Minimum 3 years of experience in warehouse quality control or a related field. Attention to detail and ability to identify product defects.

Designation: People Partner Level: AM/DM/Manager Location: Gurgaon AceVector Group Overview: AceVector Group focuses on tech-enabled retail. It brings together distribution channels, SaaS platforms & consumer brands.  Snapdeal (marketplace): Leading value e-commerce marketplace focused on fashion, home, beauty and personal care products  Unicommerce (SaaS): Integrated SaaS platform for post-purchase experience management  Stellaro Brands (House of Brands): Leading value brands crafted for the needs of modern Indian shoppers  Shipway (logistics aggregator): E-commerce shipping solution for your business with our All-in-One shipping aggregator platform Overview: We are seeking a People Partner (Level: AM/DM/Manager) to drive our talent management and business initiatives. This role will focus on enhancing our organizational capabilities by identifying and developing critical talent across our organizations. Responsibilities:  Identify and manage critical talent within the organization, ensuring alignment with business needs.  Foster strong business partnerships by understanding organizational structure and business priorities.  Address talent gaps through targeted Learning & Development (L&D) interventions.  Collaborate with functional heads on creating business impact Success Factors To excel in this role, you will need:  Excellent business acumen and the ability to navigate organizational dynamics.  Proven experience in building and maintaining effective partnerships across various functions.  The ability to balance multiple priorities and maintain high morale within the team. Qualifications:  Relevant experience in People Partner roles, with a focus on talent management.  Strong communication and interpersonal skills.  Ability to influence and drive change at all levels of the organization. Who Should Skip This: If you prefer templated solutions, rigid policies, and the "because-this-is-how-it’s-done" mindset, this probably isn't your gig. Ready to make an impact? Let’s talk. Show more Show less

Day to day Responsibilities : 1. Draft and schedule day-to-day push notification copy to drive app engagement 2. Revise footer content for Rangita (SEO-focused updates) 3. Create social media content across Snapdeals platforms 4. Research and write topical long-form blogs for Rangita & Snapdeal 5.Develop monetisation banner copy and newsletter content for campaigns What we're looking for: Strong writing, editing, and storytelling skills Basic SEO knowledge and content optimization abilities Ability to adapt tone across formats (push, newsletter, blogs, social) Research-oriented mindset and eagerness to learn Detail-oriented, proactive, and deadline-driven Why you'll love interning with us: • Hands-on experience in e-commerce content across multiple formats • Mentorship from Snapdeals content and marketing teams • Opportunity to see ideas go live—push, banners, blogs, and more