We are seeking an experienced Customer Support with exceptional English proficiency, you will provide front-line assistance to customers via phone, email, and chat, addressing technical issues and product questions, your role involves in managing support tickets, follow up with customers, assist with U.S. Locker installations, and collaborate with internal teams to improve service. Strong communication, problem-solving skills, and a customer-focused mindset are key to success in this role. Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage. Make outbound calls to customers for feedback, follow-up, and resolution confirmation. Log and track support requests in the ticketing system and escalate complex issues to the dedicated team. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to improve processes, documentation, and customer satisfaction. Handle the US Lockers installations Desired Candidate profile: 13 years of experience in customer support, technical helpdesk, or a related role. Strong communication and interpersonal skills, especially over the phone. Basic understanding of software or technical products and ability to learn quickly. Problem-solving mindset with patience and empathy for customer concerns. Experience with CRM or support tools (eg, Zendesk, Freshdesk, Salesforce) is a plus. Ability to manage multiple tasks and prioritize effectively. Familiarity with common troubleshooting for software or web-based tools. Prior experience in a B2C or B2B customer service environment Benefits Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving

Job_Description":" Broad Function: As an IT System Manager at FCI, you will be responsible for overseeing and optimizing our software stack, ensuring its efficient operation, and aligning it with the organizations strategic goals. You will play a critical role in maintaining and enhancing our IT infrastructure to support various business processes, including sales, marketing, customer service, and ERP management. \u200bRoles and Responsibilities: Software Implementation and Integration: Lead the implementation and integration of software solutions such as Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP management systems. Collaborate with cross-functional teams to define requirements and configure software to meet business needs. Software Management: Proactively monitor and maintain the health, performance, and security of all software applications. Ensure software updates and patches are applied in a timely manner to keep systems up to date. User Support and Training: Provide user support and training to ensure employees can effectively use the software tools. Troubleshoot and resolve software-related issues in a timely manner. Data Management: Oversee data management within software applications, ensuring data accuracy, integrity, and security. Develop and implement data backup and recovery plans. Vendor Management: Manage relationships with software vendors and service providers. Evaluate and recommend new software solutions that align with the companys goals. Security and Compliance: Implement and enforce security best practices to protect sensitive data. Ensure compliance with industry regulations and standards related to IT systems. Documentation: Maintain comprehensive documentation for software configurations, procedures, and policies. Create and update user guides and training materials. \u200b Requirements Key skills & Desired Experience required for the role: Bachelors degree in Information Technology, Computer Science, or a related field (Masters degree preferred). Proven experience in implementing and managing software solutions like Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP systems. Strong understanding of IT infrastructure, networking, and security concepts. Excellent problem-solving skills and the ability to troubleshoot complex software issues. Project management skills with the ability to lead software implementation projects. Strong communication and interpersonal skills to work effectively with cross-functional teams. Knowledge of industry best practices for data management and security. Relevant certifications (e.g., Zoho Certified Administrator, HubSpot Certified, etc.) are a plus. Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouse, and children Accidental insurance coverage Life insurance coverage Company-paid lunch Company-paid transportation Access to online learning platforms such as Udemy and LinkedIn Learning Retirement benefits including Provident Fund (PF) and Gratuity Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving ","

Job_Description":" Broad Function: We are seeking a skilled Technical/ Junior Technical Engineer with a minimum of 2+ years of experience to join our team. The ideal candidate will have prior experience in the ATM (Automated Teller Machine), Ticketing kiosks, and Bank Passbook kiosks, with a strong understanding of the manufacturing, mechanical, and electronic assembling, and Fabrication and quality checking. Roles and Responsibilities: 1. Assembly &Fabrication: Perform mechanical and electronic assembly. Handle PCB population, soldering, enclosure assembly, etc. Follow SOPs and work instructions for precision and safety. 2. Manufacturing Planning& Setup: Plan production schedules based on demand and capacity. Set up and maintain manufacturing lines, tools, jigs, and fixtures. Ensure availability of raw materials, components, and consumables. 3. Quality Control &Testing: Implement quality checks at each stage of manufacturing. Conduct inspections and functional testing of assembled hardware. Maintain documentation for quality standards (ISO, CE, etc.). 4. Product Design Support: Collaborate with R&D/engineering to ensure designs are manufacture. Suggest improvements for cost-effectiveness and production efficiency. 5. Process Optimization: Continuously improve manufacturing processes for productivity and yield. Reduce defects, downtime, and waste (Lean, Six Sigma, Kaizen). 6. Inventory & Material Management: Monitor stock levels of components and materials. Coordinate with the purchase team for timely procurement. 7. Safety & Compliance: Enforce safety protocols in the production area. Ensure compliance with environmental and safety regulations. 8. Reporting &Documentation: Maintain production logs, test reports, and rejection reports. Provide regular updates on production status and KPIs. Team Supervision. Train and supervise production staff or operators. Allocate tasks and ensure timelines are met. Requirements Desired Experience Required: Bachelors degree in Electronics, Electrical, or Mechanical Engineering (or equivalent technical discipline). 2+ years of relevant experience in the ATM, Self-Operated KIOSK, or similar industries. Strong knowledge of ATM components, Ticketing kiosks, password kiosks, cash dispensers, card readers, and related hardware. Basic understanding of manufacturing, mechanical, and electronic assembling, Fabrication, and quality checking. Familiarity with cash recycling machines, deposit modules, and kiosk solutions. Good communication and manufacturing skills. Benefits The company offers a range of employee benefits, including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Access to online learning platforms such as Udemy Retirement benefits including Provident Fund (PF) and Gratuity Paternity & Maternity Leave Benefit National Pension Scheme ","