Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data. At Smarsh , we’ve been helping our customers manage new forms of communication since 1998. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today’s technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive & Business Solutions. About the team: The Lead Security Operations Analyst - plays a critical role in the Security Operations Center (SOC) by handling escalated incidents from the analysts. This role involves in-depth analysis, incident response coordination, mentoring of analysts, real time security monitoring, threat hunting and ensuring compliance with the Security policies and standards. Skills and Experience: Experience: 10 plus years of experience in cybersecurity, particularly in security operations. Cybersecurity Expertise: Advanced knowledge of cybersecurity threats, vulnerabilities, malware investigation and incident response, evidence collection, communication and documentation Technical Proficiency: Proficiency in operational support, Security Architecture of SIEM, SOAR, EDR, XDR, Firewalls and other security tools. Analytical Skills: Strong analytical, investigative, and problem-solving skills. Forensic Analysis: Experience with forensic analysis and malware analysis. Certifications: Relevant certifications such as CFCE, CISSP, GCIH, or GCIA. Language Skills: Excellent verbal and writing skills in English. On Call Support: Rotational on call support for high severity incidents in a 24x7 environment. Roles and Responsibilities Incident Analysis: Conduct detailed analysis of escalated security incidents. Coordination of end-to-end Security Incident management on escalated incidents, ensuring timely updates to stakeholders and efficient resolution of incidents. Incident Response: Lead the development and implementation of incident response plans. Threat Monitoring and Analysis: Monitor security alerts and events using SIEM and other security tools. Lead and coordinate proactive threat hunting to identify potential risks and vulnerabilities. Analyze and integrate threat intelligence feeds to the platforms and stay updated on emerging threats. Mentorship: Mentor and provide guidance to Security analysts on incident handling. Foster a culture of continuous improvement and learning. Forensic Analysis: Perform forensic analysis and malware analysis of Computers, Cloud, Networks, Mobile devices and other digital medias Architecture Design: Develop and refine architecture of Security Tools and platforms Collaboration: Creatively solve problems collaborating with SecOps, Platform, Delivery, IT and Engineering team members. Qualifications: Education: Bachelor’s degree in computer science, Cybersecurity, or a related field. Certifications: Advanced certifications such as CISSP, OSCP, GCIH, GSOC or GCIA. Incident Response Experience: 7+ years of experience in Cyber Incident response and investigations. Leadership Skills: Strong leadership and communication skills. Why Smarsh? Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like Show more Show less

Smarsh is the leading provider of archiving & compliance solutions for companies in regulated and litigious industries. The solutions are delivered using Smarsh product suite that process, control, manage and store a very large variety of electronic communication channels (from e.g. social networks, group chat, instant messaging, email, blogs, wikis, SMS/MMS, Voice etc.) at cloud scale About the team : The Observability team builds and manages the single telemetry and observability service used by all product teams on the Smarsh platform. It provides "as a service" telemetry, monitoring, and visualization capabilities that enable our product teams to operate, support, and triage the applications and services under their product portfolio. We are seeking a rigorous, problem-solving, and curious Platform Engineer (who codes!) to join our Fabric Insight group. Fabric teams at Smarsh combine software and systems engineering to build and run products that equip our engineering teams with secure tools and infrastructure to do their best work. We are looking for someone who can build Observability systems that engineers love to work with. In this role, you will play a key part in shaping the future of our platform by developing tooling and providing hands-on technical expertise to design, deploy, and optimize our services in a compliant and cost-effective way in the cloud. The ideal candidate will have a programming background in a cloud environment, a strong understanding of cloud automation, Observability, and security best practices, as well as the ability to collaborate effectively with cross-functional teams. Roles & Responsibilities Develop and analyze various business and technical scenarios to drive the highest levels of executive decision-making around Observability resources. Drive consensus and decisions with stakeholders. Develop and implement automation to provision, configure, deploy, and monitor Observabilty services. Create reusable integrations for third-party tools (e.g., CI/CD systems, monitoring platforms, container registries and many more) to consolidate workflows. Communicate risks and progress in a timely manner to reporting supervisor Ensure efficient resource utilization and continuously improve processes leveraging automation and internal tools resulting in enhanced Product delivery, maturity, and scalability. Support the features delivered by debugging and creating RCA for production issues and subsequently work towards short term and long-term fix On-Call Rotation: Participate in an on-call rotation to provide 24/7 support for critical systems. Required Experience/Skills Professional degree in Computer Science from a reputed college with consistent academic record. 4-6 years of professional experience in DevOps or software engineering roles, with a focus on configuring, deploying, and maintaining Kubernetes in AWS Strong proficiency in infrastructure as code (IaC) using Terraform, AWS CloudFormation, or similar tools. Experience with scripting and automation using languages such as Python Experience with CI/CD pipelines and automation tools such as Concourse, Jenkins, or Ansible. Experience with teams having delivered observability and telemetry tools and practices, such as Prometheus, Grafana, ELK stack, distributed tracing, and performance monitoring. Experience with cloud-native tools such as Istio, Argo CD, ExternalSecrets Operator, Keda, Karpenter, etc Understanding SRE principles includes monitoring, alerting, error budgets, fault analysis, and automation. Concepts of SLI, SLO, SLA, Define SLIs (Service Level Indicators), SLOs (Service Level Objectives), and error budgets. Excellent problem-solving skills and attention to detail. Why Smarsh? Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like. Show more Show less

Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data. At Smash, we’ve been helping our customers manage new forms of communication since 1998. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today’s technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive & Business Solutions. Qualifications and Experience: Bachelor’s or Master’s degree in Engineering or MCA, with demonstrated expertise in Enterprise Application Development 3 to 6 years of extensive hands-on software development experience Proficiency in Angular, TypeScript, HTML5, and CSS3 Practical experience with unit testing frameworks such as Karma and Jasmine Familiarity with Micro Frontend architectural pattern Strong foundational knowledge of Core Java concepts and APIs Hands-on experience with Spring Boot framework Proven experience working within Agile/Scrum development processes Preferred Qualifications: Understanding of Microservices architecture and design principles Experience with NoSQL databases such as MongoDB and search engines like Elasticsearch Familiarity with cloud-native application development, deployment, and management Why Smarsh? Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. About Enterprise Archive Enterprise Archive is a cloud-based platform that stores and handles (archive/ search/discovery) over peta bytes of data. It uses cutting cloud scale (like Elastic Search, Mongo DB, Storm, Kafka, Hazelcast) to solve very complex storage problems at scale. Qualifications And Experience Bachelor’s or Master’s degree in Engineering or MCA, with demonstrated expertise in Enterprise Application Development 3 to 6 years of extensive hands-on software development experience Proficiency in Angular, TypeScript, HTML5, and CSS3 Practical experience with unit testing frameworks such as Karma and Jasmine Familiarity with Micro Frontend architectural pattern Strong foundational knowledge of Core Java concepts and APIs Hands-on experience with Spring Boot framework Proven experience working within Agile/Scrum development processes Preferred Qualifications Understanding of Microservices architecture and design principles Experience with NoSQL databases such as MongoDB and search engines like Elasticsearch Familiarity with cloud-native application development, deployment, and management About Our Culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Smarsh is the leading provider of archiving & compliance solutions for companies in regulated and litigious industries. The solutions are delivered using Smarsh product suite that process, control, manage and store a very large variety of electronic communication channels (from e.g. social networks, group chat, instant messaging, email, blogs, wikis, SMS/MMS, Voice etc.) at cloud scale About the team : We are seeking a talented Engineer to join our team, focusing on developing scalable integrations, APIs, and open-source solutions that contribute to our Internal Developer Portal (IDP) ecosystem. As a key team member, you will collaborate with cross-functional teams to design, implement, and maintain APIs and data pipelines that enable seamless data flow into our IDP. If you are passionate about clean code, open-source contributions, and building developer-centric tools, we want to hear from you Key Responsibilities API Development : Design, develop, and maintain robust APIs to push data into the IDP. Ensure high performance, scalability, and security in API implementations. Collaborate with teams to integrate APIs with existing systems. Integration Development : Build and maintain open-source integrations for third-party tools (e.g., monitoring systems, CI/CD pipelines, container registries). Write reusable, testable, and efficient Python code to bridge systems with the IDP. Data Processing and Transformation : Develop data pipelines to process, transform, and push data into the IDP. Implement error handling and logging mechanisms to ensure reliability. Design systems for data parsing and transformation , including robust handling of YAML, JSON , and other serialisation formats to normalise inputs from disparate sources. Open-Source Contribution : Contribute to open-source projects that enhance the IDP ecosystem. Actively participate in the developer community by publishing and maintaining open-source tools. Collaboration and Communication : Work closely with DevOps, Platform Engineering, and Security teams to understand data requirements. Document APIs, integrations, and workflows for internal and external stakeholders. Code Quality and Testing : Write unit and integration tests to ensure code reliability. Perform code reviews and enforce best practices in Python development. Required Experience/Skills Education : Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience) with 4 - 6 years of total experience. Technical Expertise : Proficiency in Python with a focus on building scalable applications. Experience with API frameworks such as FastAPI , Django Rest Framework , or Flask . Knowledge of data serialization formats (e.g., JSON , YAML ). Knowledge of event-driven architecture. Knowledge of queuing system like Kafka, RabbitMQ and SQS. Knowledge of Role-Based Access Control (RBAC) and least-privilege principles to secure all IDP interactions. Integration Experience : Experience building integrations with third-party tools like Jenkins , GitLab , Prometheus , or AWS . Familiarity with APIs for monitoring tools, container registries, and CI/CD systems. DevOps and Cloud : Understanding of Kubernetes , Docker , and cloud platforms (AWS, GCP, Azure). Familiarity with GitOps practices and tools like ArgoCD . Data Processing : Experience with data pipelines and ETL workflows. Knowledge of PostgreSQL , MongoDB , or other relational/non-relational databases. Design systems for data parsing and transformation , including robust handling of YAML and JSON . Open Source : Proven experience contributing to or maintaining open-source projects. Familiarity with Git and GitHub workflows. Soft Skills : Strong communication skills and the ability to work in a collaborative environment. Analytical mindset with attention to detail and problem-solving skills. Preferred Qualifications Familiarity with Port or other Internal Developer Portal (IDP) tools. Experience with security practices, including API authentication and data encryption. Understanding of AWS, Kubernetes and DevOps practices. Knowledge of DORA metrics and CI/CD pipeline observability. Exposure to Infrastructure-as-Code tools (e.g., Terraform, Pulumi). Familiarity with testing frameworks like pytest or unittest Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.