Shift Manager

We are looking for a passionate and experienced Shift Manager to join our HIAL (Hyderabad International Airport, Hyderabad) store.

As a Shift Manager, you will be responsible for overseeing all shift operations, delivering exceptional guest experiences, and driving team performance.

Job Position:

Essential Skills for your mission:

Guest Service/Quality Food and Beverages

• Welcomes and connects with Guests.

• Determines Guest needs and suggests appropriate product, offering demonstrations and samples.

• Remains focused on Guest satisfaction and thank every Guest.

• Regularly asks Guests for feedback

• Follows food, health, safety, and sanitation guidelines for all our products.

• Regularly identifies operational improvements that drive customer satisfaction and minimize waste and inefficiency

Restaurant Operations

• Follows and takes a lead in directing others to follow policies and procedures for operational flows at each station, and applying standards for merchandising stock rotation and storing of all products.

• Performs and directs others to complete cleaning tasks in accordance with duty roster and cleaning schedules.

• Places orders to assist shift operators.

• Assists in Team scheduling and in adjusting staffing to meet business requirements/patterns.

• Flawlessly executes store plans to increase sales and control costs

• Executes consistently on all store operating standards

Profitability

• Follows and guides others in following cash handling procedures and till point policies.

• Follows inventory stocking and recording guidelines. Contributes to store goals for increasing sales and improving profits.

• Assists store management with accounting and banking responsibilities.

• Records and is accountable for store funds while running a shift.

People Development

• Acts as a role model, providing guidance and training to store Team Members on all performance expectations.

• Ensures Team Members adhere to food and beverage quality and requirement.

• Demonstrates and ensures all policies and procedures are followed.

• Communicates store and employee concerns to store management

• Provides ongoing coaching to strengthen the performance of other employees, improving skills in needed areas

Cash Handling, Stock Control and Add-On Sales:

• Follows cash handling procedures and till point policies.

• Follows inventory stocking and recording guidelines.

• Contributes to store goals for increasing sales/add-on sales

Working with the Team:

• Building strong working relationships with team and Store Manager

• Demonstrating support for team/store decisions and seeking to understand the rationale behind decisions

• Effectively communicating timely and important information to Store Manager and team

• Actively seek and act on feedback

• Delivers difficult messages with confidence and compassion

• Works collaboratively with team and motivates team members to meet goals

• Responds calmly and professionally when his/her authority is challenged

Why should you work with us?

Tim Hortons is one of the fastest-growing coffee chains in India. Our leadership roles offer structured career development and exposure to dynamic, high-volume environments such as airports. As the face of our HIAL store, you will represent the brand to thousands of travelers and help build a legacy of excellence.