Shift Manager

We are looking for a dynamic and motivated Shift Manager to oversee daily operations, ensure smooth workflow, and maintain high-quality service in our fast-paced Quick Service Restaurant (QSR). The ideal candidate should have prior experience in QSR management, strong leadership skills, and a passion for delivering exceptional customer experiences. Key Responsibilities: Operational Management: Oversee restaurant operations during assigned shifts, ensuring efficiency and quality service. Team Leadership: Supervise, train, and motivate team members to maintain high performance and morale. Customer Experience: Handle customer inquiries, complaints, and ensure excellent service delivery. Inventory & Stock Control: Monitor inventory levels, manage stock, and minimize wastage. Sales & Targets: Work towards achieving daily sales goals and implementing upselling strategies. Compliance & Hygiene: Ensure all safety, hygiene, and food quality standards are met as per company and FSSAI regulations. Cash & Billing Management: Handle cash transactions, reconcile end-of-shift reports, and ensure proper financial documentation. Requirements: Experience: 1-3 years in a QSR or fast-paced F&B environment. Skills: Strong leadership, problem-solving, and customer service skills. Flexibility: Willingness to work in shifts, weekends, and holidays. Education: High school diploma or relevant hospitality qualification preferred. Personality: Energetic, team-oriented, and committed to delivering excellence. Why Join Us? Work with a growing and dynamic QSR brand! Be part of a passionate team that serves great food with great speed! Growth opportunities for career advancement! Interested? Send your CV to hr@leongrill.net #NowHiring #ShiftManager #QSRJobs #FoodService #Leadership #JoinOurTeam 4o You said: Shift manager skill sets for QSR ChatGPT said: Essential Skill Sets for a Shift Manager in QSR A Shift Manager in a Quick Service Restaurant (QSR) needs a blend of leadership, operational expertise, and customer service skills to ensure smooth restaurant operations. Here are the key skills required: Operational & Management Skills: Shift & Staff Management Ability to lead, schedule, and supervise team members during shifts. Inventory & Stock Control – Monitoring stock levels, reducing wastage, and ensuring timely replenishment. Cash Handling & Billing – Managing daily cash transactions, POS systems, and end-of-shift financial reporting. Speed & Efficiency – Managing high-volume service while maintaining quality and speed. Health & Safety Compliance – Ensuring hygiene, food safety, and workplace safety standards. Leadership & Team Management: Team Motivation & Training – Coaching staff to maintain high morale and performance. Problem-Solving & Decision Making – Quick thinking to handle unexpected challenges. Conflict Resolution – Managing staff or customer disputes professionally. Customer Service & Sales Skills: Customer Handling – Ensuring excellent guest experience and addressing complaints efficiently. Upselling & Sales Techniques – Encouraging additional purchases and promoting special deals. Communication & Interpersonal Skills – Clear and effective communication with customers and team members. Analytical & Technical Skills: Performance Monitoring – Analyzing sales, customer feedback, and operational performance. POS & Restaurant Software Knowledge – Handling billing, orders, and inventory systems. Reporting & Documentation – Keeping records of daily operations, sales, and staff performance. Soft Skills: Adaptability & Multi-tasking – Thriving in a fast-paced, high-pressure environment. Attention to Detail – Ensuring accuracy in orders, inventory, and reporting. Time Management – Prioritizing tasks to run a smooth shift. Positive Attitude & Professionalism – Creating a productive and fun work environment.