ServiceNow – Solutions Architect

Job Overview:

ServiceNow Architect

Key Responsibilities:

• Design and develop scalable solutions/architectures for

  ITSM, FSM, WSD, CMDB, and HRSD

  on ServiceNow using industry best practices.
• Lead and participate in

  requirement gathering, effort estimation, and client interactions

  for various projects.
• Manage and implement

  ITSM/HRSD/FSM projects

  , including integrations with third-party tools.
• Work on

  ServiceNow proposals

  , providing strategic insights and technical recommendations.
• Develop and maintain

  ITSM & CMDB modules

  , including

  Incident Management (IM), Problem Management (PM), Change Management (CM), Knowledge Management (KM), Request Management (RM), and Service Catalog

  .
• Hands-on experience with

  ServiceNow development

  , including:
• Client Scripts & Server Scripts
• Notifications
• Inbound & Outbound Email Integrations
• Workflows & Flow Designer
• Evaluate and adopt

  new ServiceNow features

  to enhance platform capabilities.
• Design and implement

  API integrations

  with external systems.
• Manage

  ServiceNow upgrades, Next Experience, Employee Center, and Workspaces

  .
• Work with

  Integration Hub orchestrations

  to automate processes efficiently.
• Prepare and maintain

  high-level (HLD) and low-level (LLD) design documents

  , as well as other technical documentation.
• Collaborate with internal stakeholders, demonstrating strong

  interpersonal, facilitation, and negotiation skills

  .
• Troubleshoot and resolve complex

  technical issues

  , ensuring optimal system performance.
• Lead teams, mentor junior developers, and

  work independently

  when required.
• Follow

  Agile methodologies

  for project execution and delivery.

Required Skills & Qualifications:

• 8+ years of experience in

  ServiceNow architecture, design, and development

  .
• Proven track record in implementing and managing

  ITSM, FSM, HRSD, and ITOM

  applications.
• Strong

  troubleshooting and analytical skills

  with a proactive problem-solving approach.
• Excellent

  written and verbal communication skills

  , capable of engaging technical and non-technical stakeholders.
• Self-motivated, capable of working independently or in a team-oriented environment.

Good to Have (Optional but Preferred):

• Experience with

  IT Asset Management (ITAM), Customer Service Management (CSM), Governance, Risk & Compliance (GRC), and Legal Service Delivery (LSD)

  .