ServiceNow Business Analyst

Job Summary:

Key Responsibilities:

• Collaborate with business and technical teams to gather, analyze, and document detailed business and functional requirements.
• Write effective and clear

  user stories

  in

  ServiceNow JIRA

  , following

  Agile SDLC

  processes.
• Create process flows using

  Visio

  and define expected outcomes based on stakeholder communication.
• Work closely with developers and solution architects to translate business needs into technical solutions.
• Conduct requirement validation sessions with stakeholders to ensure clarity and alignment.
• Contribute to process improvements and identify opportunities to enhance current implementations.
• Ensure thorough documentation, strong attention to detail, and timely communication throughout the project lifecycle.

Required Skills & Qualifications:

• Bachelor s degree

  in Computer Science, Engineering, Business, or a related field.

• 3 years

  of hands-on experience in

  Requirement Analysis

  .
• Strong

  analytical and problem-solving skills

  .
• Excellent

  verbal and written communication

  skills with a high level of attention to detail.
• Experience working in

  Agile environments

  , with tools like

  JIRA

  ,

  Visio

  , etc.

ServiceNow Expertise (Preferred):

• Hands-on knowledge of

  ServiceNow modules

  :

• Vulnerability Response (VR)

• Security Incident Response (SIR)

• Threat Intelligence

• Good to have exposure to:

• GRC (Governance, Risk, and Compliance)

• Security Operations Center (SOC)

• Service Portal & Workspaces

• Basic understanding of

  REST APIs

  and

  ServiceNow integrations

  .

• Certifications preferred

  :

• ServiceNow Admin Certification

• CIS Vulnerability Response (CIS-VR)

• CIS Security Incident Response (CIS-SIR)

Key Attributes:

• Ability to recognize implementation gaps, risks, and potential improvements.
• Strong stakeholder engagement and coordination skills.
• Capable of balancing multiple priorities in a dynamic, fast-paced environment.