Service now Developer

Teamware Solutions

2 - 7 years

5 - 8 Lacs

Chennai Tamil Nadu India

Posted:2 weeks ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:
ServiceNow Application Development:
Design, develop, and implement
ServiceNow applications
based on business requirements.
Customize
ServiceNow modules
, including
Incident Management
,
Problem Management
,
Change Management
,
Request Management
,
Service Catalog
, and
CMDB
.
Develop
custom business rules
,
client scripts
,
UI policies
,
UI actions
, and
workflows
to automate processes.
Create and maintain
ServiceNow forms, views
, and
dashboards
to improve end-user experience.
Integrations and APIs:
Develop integrations between
ServiceNow
and other enterprise applications using
REST APIs
,
SOAP
, and
Web Services
.
Work on integrating ServiceNow with third-party systems like
Active Directory
,
LDAP
,
Monitoring Tools
, and
CMDB
.
Ensure seamless data flow between ServiceNow and other platforms, ensuring data consistency and reliability.
Customization & Configuration:
Customize
ServiceNow modules
to meet specific organizational requirements and workflows.
Configure
ServiceNow workflows
,
business rules
,
script includes
, and
UI actions
for process automation.
Implement new features and enhance existing functionalities of the ServiceNow platform based on user feedback and organizational needs.
Maintenance and Support:
Provide ongoing support and maintenance for ServiceNow instances, including troubleshooting issues, resolving defects, and performing upgrades.
Monitor the performance of ServiceNow applications and suggest improvements or optimizations.
Manage
ServiceNow instances
and ensure that all configurations and customizations comply with best practices.
Collaboration and Communication:
Work closely with
ITIL process owners
,
project managers
, and
business stakeholders
to gather requirements and deliver effective solutions.
Participate in design and planning sessions to provide technical expertise on ServiceNow development.
Provide training and support to end-users, ensuring smooth adoption and usage of ServiceNow features and capabilities.
Documentation and Reporting:
Document the development process, configuration changes, and integration details for future reference.
Provide technical documentation for customizations, configurations, and integration points.
Prepare reports and dashboards for management on service performance metrics, SLA compliance, and system usage.
Testing and Quality Assurance:
Perform unit testing, system testing, and UAT (User Acceptance Testing) to ensure the reliability and accuracy of customizations and applications.
Work with QA teams to ensure all code is thoroughly tested and meets the required standards.
Required Qualifications:
2-5 years
of hands-on experience with
ServiceNow
development, including both customization and configuration.
Strong understanding of
ITIL
processes, particularly Incident Management, Problem Management, Change Management, and Service Request Management.
Proficiency in
ServiceNow scripting
languages, including
JavaScript
,
ServiceNow Script Includes
,
Client Scripts
,
Business Rules
, and
UI Actions
.
Experience in configuring
ServiceNow workflows
,
notifications
, and
service catalogs
.
Knowledge of
REST APIs
,
SOAP
, and
Web Services
for ServiceNow integrations.
Familiarity with
ServiceNow modules
such as CMDB, ITSM, ITOM, and ITAM.
Experience with
ServiceNow Studio
for application development.
Solid understanding of
SQL
and
Database Management
in the context of ServiceNow.
Ability to work in an
Agile
environment, collaborating with cross-functional teams to deliver ServiceNow solutions.
Strong problem-solving skills and the ability to troubleshoot and resolve ServiceNow-related issues effectively.

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