Service Advisor

Job Description

Job Description- Bodyshop Advisor About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail. We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti green & Tata. We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people. Job Summary: As a Bodyshop Advisor, you will be the crucial link between customers and the service department. Your primary responsibility is to provide excellent customer service by accurately assessing vehicle issues & delivering the Car on time, explaining repair options, and coordinating the service process. The Service Advisor plays a key role in ensuring customer satisfaction, effective communication, and the efficient flow of work through the service department. Job Role: Bodyshop Advisor Location: Hyderabad Experience: 1-4 years. Work Mode: On-site Roles and Responsibilities: Greet customers, listen to their concerns, and obtain a thorough understanding of vehicle issues. Provide a warm and professional customer experience, building rapport to enhance customer satisfaction. Conduct initial inspections of vehicles to identify and document customer concerns. Consult with service technicians to diagnose issues and recommend appropriate repair and maintenance solutions. Clearly explain repair options, associated costs, and timelines to customers. Provide accurate estimates and obtain customer approval before initiating any work on the vehicle. Create and manage work orders, ensuring accurate documentation of customer information, vehicle details, and service requirements. Coordinate with the parts department to ensure timely availability of necessary components. Provide information on warranty coverage and additional services that may benefit the customer. Keep customers informed about the status of their vehicles and any unexpected delays. Identify opportunities for upselling additional services or maintenance packages based on the vehicle's needs and manufacturer recommendations. Maintain accurate records of customer interactions, service transactions, and vehicle details. Complete service-related paperwork and documentation in a timely and organized manner. Coordinate with CRM team in Closing Customer Escalations timely. Maintain 900+ CSI for all customers. Required Skills and Qualifications: High school diploma or equivalent; additional education or training in automotive technology or customer service is a plus. Proven experience in a customer service role, preferably within the automotive industry. Strong communication and interpersonal skills. Knowledge of automotive systems, repair processes, and maintenance requirements. Familiarity with service scheduling software and customer relationship management (SAP) systems.