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Nanavati Toyota
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Service Advisor

Service Advisor

Nanavati Toyota

2 years

2 Lacs

India

Posted:6 hours ago| Platform: GlassDoor logo

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Skills Required

service estimate test planning

Work Mode

On-site

Job Type

Full Time

Job Description

Greets customers in a timely, friendly manner and obtains vehicle information
Ensure usage of vehicle protection materials cover in presence of customer.
Conduct the Walk Around process along with customer and complete the vehicle inventory
Customer verbatim & Campaign details should be update in DMS RO and same has to be handover to customer before leaving from reception.
Provide appropriate Cost / Time estimate to customer which updated in DMS.
Monitor the WIP and keep informed of changes of cost and completion times.
Ensure proper vehicle Delivery Preparation of work completion & Vehicle cleanliness etc
Inform the customer about vehicle readiness along with pre-invoice and payment options.
Explain customers about Job done and Invoice details, handover replaced parts to customer before delivery of the vehicle.
If need, conduct joint road-test along with customer & Final Inspector before delivery
Ensure suitable PSF time & Instant feedback collection before customer made payment.
Actively promote the Mopar Allied Business and Service Items to all customers.
Ensure 100% Same Day Delivery for PMS vehicles with on time as per commitment.

Job Type: Full-time

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement
Provident Fund

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Ability to commute/relocate:

Bardoli H.O, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

Diploma (Preferred)

Experience:

Customer service: 2 years (Preferred)

Work Location: In person

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