Senior Training Manager

Role Overview:

Site Senior Learning Experience Manager

This role is pivotal in ensuring that the training initiatives at TaskUs are executed flawlessly, with a focus on maximizing task mastery and personal development across all levels, from new teammates to tenured team leaders.

Key Responsibilities:

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Training Program Development & Management

• Lead the

  initiation, development, and implementation

  of site-wide training initiatives and campaign-specific programs.
• Create, execute, and manage detailed

  curriculum development

  , training sessions, and evaluations for Team Leaders (TL) and Training Managers (TM).
• Ensure that training programs are

  technical yet engaging

  and aligned with the

  specific campaign

  and TaskUs broader business objectives.
• Regularly

  update and maintain

  all training materials and documents to ensure consistency across levels.

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Training Needs Assessment & Customization

• Proactively assess

  the specific needs of different departments and campaigns to create customized training materials.
• Develop a

  year-long training calendar

  with

  quarterly objectives

  to meet evolving training needs.
• Work closely with Operations to ensure the training programs effectively maximize campaign task mastery and team development.

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Leadership & Team Guidance

• Lead the

  Training Managers and Supervisors

  across multiple teams, providing support, guidance, and motivation to ensure successful training delivery.
• Provide

  coaching and mentorship

  to ensure continuous improvement and professional development within the team.

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Policy & Process Management

• Plan and implement

  training policies, programs, and testing tools

  to ensure all services and products meet quality standards.
• Oversee the development of new

  training methods and systems

  to continuously improve training effectiveness and efficiency.

Candidate Requirements:

• Experience:

• At least

  5 years of experience

  in a

  Sr. Manager or Manager role

  specializing in

  Product Training

  within a call center or similar BPO environment.
• Proven track record of managing and leading

  training initiatives

  across multiple teams and programs.

• Skills & Qualities:

• Strong experience in

  product training

  and the ability to tailor training materials for diverse audiences.

• Excellent communication and presentation skills

  with a strong ability to engage teams.
• High

  interpersonal skills

  and the ability to work effectively with various stakeholders, including senior management.
• Ability to

  work independently

  , manage multiple projects, and adapt quickly to changes.
• Proficient in

  Google and MS Office applications

  .

• Additional Qualities:

• A highly

  creative and dynamic

  mindset, capable of introducing innovative solutions to enhance training programs.
• Strong

  organizational skills

  and the ability to oversee multiple training programs at once.