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Jobs in Chennai
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Softcell Technologies
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Senior Technical Support Specialist

Senior Technical Support Specialist

Softcell Technologies

3 - 6 years

|

0 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

Network access control NAC secure web gateway Firewall Email Security CNAPP PaloAlto Firewall Checkpoint Firewall Netskope ZTNA ZScaler CASB CSPM Forescout NAC

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide technical support to customers via phone, email, or chat for issues related to Palo Alto firewalls, Checkpoint firewalls, Zscaler, Netskope, FortiGate, Cisco ASA firewalls, pfSense, and other security solutions.
Troubleshoot complex network infrastructure issues using various tools such as Wireshark, Tcpdump, MRTG etc.
Collaborate with cross-functional teams to resolve customer complaints and improve overall service delivery.
Develop knowledge base articles and contribute back to the community through blog posts or documentation.
Participate in on-call rotation for 24x7 support team.

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Softcell Technologies

Information Technology

Mumbai

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