Senior Salesforce Developer ( Immediate joiner)- WFH Permanent

SPECIFIC SKILLS REQUIRED

Required Experience/Skills:

• 8-12 years of hands-on software development experience across a variety of CRMs including large scale product implementations and customisations.
• Extensive experience in enterprise application software development including analysis, design, development, testing, implementation, documentation and support and a thorough understanding of the SDLC, release management, environment management and configuration management.
• Experience in working on enterprise wide implementation and roll-out of Salesforce/ other CRMs.
• Extensive experience in Salesforce Industry Cloud Administration (

  Omnistudio

  , standard and custom objects, security and access, user/ data/ activity management, reports and dashboards, workflows and process automation), Salesforce Industry

  Cloud Customization

  (using

  Omnistudio, Business Rules Engine, Data Processing Engine, SOQL, Apex Classes

  / triggers/ Visualforce pages, Lightning components) and Salesforce Marketing Cloud.
• Experience working on Salesforce Lightning interface, Lightning Web Components, Experience

  Cloud Portals,

  Add-ons (

  EDA

  E

  ducation Data Architecture, Rollup Helper

  etc.) and integration using Salesforce connectors for Cvent, Qualtrics, Cisco and integration APIs for Boomi.
• Experience in understanding and applying Salesforce Education data models (Education Data Architecture or Education Cloud).
• Experience in Salesforce DX (Salesforce CLI, Scratch Orgs), Atlassian DevOps tool set (Jira, Confluence), GitLab/ GitHub and VS Code to manage applications/ product lifecycle.
• Knowledge of information systems support practices and ITIL with excellent problem analysis, root cause diagnosis and solving skills working effectively as part of a team of experts to resolve multi-functional problems.
• Experience working in dynamic and rapidly changing environment using Agile, DevOps and Quality Assurance practices and methodologies.
• Demonstrate an ability to communicate effectively across all levels of the organisation, adapt to change, and high degrees of initiative to meet service expectations, and handle multiple assignments to meet competing deadlines.
• Certified Salesforce Platform Developer and Omnistudio Developer with an appropriate tertiary qualification and/or equivalent mix of education/training and relevant experience.

Desirable Skills:

• Salesforce Education Cloud Consultant Certification

• Proficient in MS applications, and experience working in Jira and Confluence.

• Experience working in a university.

OBJECTIVES / DELIVERABLES

Responsibilities:

• Working closely with project/ program teams in requirement analysis, planning, architecture, design and development of complex applications on Salesforce Education Cloud platform and its integration with systems across a variety of technologies and to ensure smooth transition of projects to operations.
• Working with business stakeholders to understand their requirements and suggesting best practice solutions aligning to the strategic use of the platform as well as assessing, understanding and documenting the impact of application change to production services, integration points and components.
• Providing technical guidance and advice and educating fellow development and support analysts on the execution of administration, maintenance, and development tasks.
• Execution of the assigned workload for 2nd and 3rd level technical support including triage, analysis, service restoration, request fulfilment, defect fixing and enhancements on Salesforce Education Cloud platform and applications as per documented service level agreements.
• Proactively identifying patterns of issues/ potential issues and suggesting and implementing solutions for improvements.