Senior Manager Managed Services

Job Description

Greetings from AIS!! AIS (Applied Information Sciences) is a highly regarded software and systems engineering firm providing professional application development services to commercial and government clients since 1982. One of Microsofts oldest and largest Managed Gold partners in the U.S., AIS is exclusively focused on building enterprise-class custom applications using Microsoft technologies. As we continue to experience extraordinary growth, we are seeking professionals to join our AIS Team in India. For more information, please visit: http://www.ais.com https://www.ais.com/blog/ Job Summary: Location: Hyderabad, India Work Mode : Hybrid - 3 days Work from office Shift : Regular shift with EST time zone overlapping is required Mode of Hire: Full-time opportunity Required Skills We are building a next-generation Managed Services capability that blends automation, industry best practices, and deep cloud expertise with Hyderabad as a critical hub. We are seeking a high-energy and visionary Senior Manager - Managed Services to establish and lead our Managed Services capability in Hyderabad. This role will play a pivotal part in shaping AISs global delivery model, supporting pre-sales pursuits, and driving operational excellence with automation and modern tooling. You will work closely with cross-functional stakeholders to deliver consistent, scalable, and high-impact services that set AIS apart in the market. Key Responsibilities 1. Build & Lead Hyderabad Delivery Hub Stand up and scale a world-class managed services team in Hyderabad. Hire, mentor, and lead a high-performing team aligned with customer SLAs and internal quality goals. Build a strong foundation of governance, rigor, and proactive service culture. 2. Establish Best Practices & Operational Excellence Design and implement standard operating procedures (SOPs), SLAs, and governance structures. Introduce and operationalize automation and AI Ops techniques to improve efficiency. Ensure seamless coordination with onshore leads and delivery managers. 3. Pre-Sales & Solutioning Enablement Partner with sales and solutioning teams to develop proposals, RFP responses, and pricing models. Create standardized managed services offerings that are easy to position and scale. Bring a differentiated, consultative approach to customer discussions. 4. Tools, Automation, and Differentiation Recommend and implement leading ITSM, monitoring, and automation tools (e.g., ServiceNow, Azure Monitor, Logic Apps). Build reusable accelerators and service frameworks to support scale. Promote a mindset of insight-led operations rather than reactive ticket handling. 5. Stakeholder Engagement & Governance Participate in internal and customer-facing QBRs, governance calls, and escalation management. Ensure services are aligned to business outcomes, KPIs, and continuous improvement. Collaborate with the U.S.-based leadership and Microsoft partner ecosystem. Qualifications 10+ years of experience in IT services, with at least 5 years in a managed services or operations leadership role. Proven success in building and scaling managed services delivery teams, preferably in India. Deep familiarity with the Microsoft ecosystem (Azure, M365, Power Platform) and cloud support models. Experience with automation frameworks and ITSM tools like ServiceNow, Jira, or Freshservice. Strong analytical, communication, and stakeholder management skills. Demonstrated ability to support sales cycles and translate technical capabilities into business value. A builders mindset with fire in the belly to lead, innovate, and differentiate. What We Offer An opportunity to build a key function from the ground up in a high-growth company. Exposure to global clients, cutting-edge platforms, and pre-sales strategy. A collaborative, entrepreneurial culture with real ownership and growth potential. A leadership role that combines strategy, execution, and innovation. If you are interested, please reply to me to meghana.mandhala@ais.com Thanks & Regards, Meghana Reddy M Sr. Talent Aquisition Business Partner