Senior Manager - Customer Service Training

Job Description

Job Overview We are seeking a highly motivated and experienced Senior Manager in training to join our team. The ideal candidate will be well versed with International process & training and play a pivotal role in designing and delivering impactful training programs, managing stakeholder relationships, through effective learning initiative. The selected candidate must also be flexible to integrate training and supporting AOCS during IROPs to support business continuity. Key Responsibilities Facilitation & Training • Conduct compliance checks to identify and address gaps in our documentations process to be audit compliant for both internal and external audits • Develop, deliver, and facilitate training programs, fostering continuous skill enhancement and a culture of learning. Continuously evaluate and improve training materials, delivery methods, Governance & Stakeholder Management • Collaborate with business leaders to align training initiatives with strategic objectives. Qualifications • Mandatory and key skills required for this role Experience in International Process with an International carrier Has delivered training with proven 5-8 years of experience Has been involved in creating content in his previous role Exceptional communication skills to deliver clear, engaging, and impactful training content Flexibility to work on weekend and on shifts as per training needs Desirable skills required for this role Proven ability to manage multiple stakeholders and build strong, effective relationships Strong project management skills, with a focus on quality and attention to detail What We Offer • Comprehensive Benefits: Supporting your professional and personal well-being. • Growth Opportunities: Accelerating your career in a collaborative, innovative environment. • Impactful Role: Lead L&D initiatives and make a meaningful difference in enhancing customer experience. If you are passionate about process training, stakeholder engagement, and driving employee growth, we invite you to join ifly, IndiGo and contribute to building a world-class customer experience. Note: This job description provides a summary of the role’s responsibilities and qualifications. It is not an exhaustive list of duties or expectations. 'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’