Senior EUC Engineer

Job Description

As a Senior EUC Technician at DAZN's Technology hub in Hyderabad, you will be an integral part of our Global Team, responsible for providing expert support and technical solutions to our end users. Reporting to the EUC Team Lead for the region, you will take a leadership role, working independently and collaboratively with other EUC Engineers to ensure efficient operation and continuous improvement of our IT environment. You will be the go-to person for complex technical issues, providing guidance and mentorship to junior team members. Here is a breakdown of what you will do: 1. Effectively manage a team of EUC engineers 2. Provide advanced desktop support to the Board and C-Suite executives, delivering timely and effective solutions to their technical needs. 3. Take ownership of escalated technical problems, both remotely and in person, and drive their resolution to minimize disruption to end-users' workflow. 4. Manage and prioritize 2nd line support service requests, ensuring prompt resolution and high customer satisfaction. 5. Lead hardware and software purchasing, services, and support activities, collaborating with vendors and ensuring cost-effectiveness. 6. Maintain and optimize the user-facing infrastructure, including desktops, laptops, mobile devices, and printers, ensuring optimal performance, security, and compliance. 7. Identify potential system improvements and changes, and work with the EUC Team Lead to implement them effectively. 8. Ensure adherence to agreed service levels and department guidelines, proactively monitoring and managing the performance of IT services. 9. Maintain and update the Configuration Management Database (CMDB) with accurate and relevant information. 10. Enhance the knowledge base with advanced troubleshooting techniques, solutions, and best practices. 11. Collaborate with other technology teams responsible for Enterprise Systems and Infrastructure, fostering strong cross-functional relationships and ensuring smooth integration and operation of IT services. 12. Should be flexible to work on Rotational shifts as per the business needs. Shift work : 09:00 - 18:00, 10:00 -19:00, 12:00 21:00 with potential for 24 x 7 support in the future.