We are looking for a dedicated and detail-oriented Team Lead / Assistant Manager – Client Service to join our team at Malad/ Turbhe. The ideal candidate will have a strong background in client servicing, excellent communication skills, and the ability to manage and deliver high-quality results in a fast-paced environment. Key Responsibilities:Initiate cases/checks as per client specifications.Ensure consistent quality and timely delivery in line with client and internal quality parameters.Share progress sheets, trackers, and MIS reports with clients as required.Maintain accurate records, trackers, logs, and completed reports with integrity.Adhere to process guidelines, mail etiquettes, and communication protocols.Ensure compliance with people-related policies and maintain confidentiality.Escalate issues and seek timely support from supervisors or team leaders when needed. Desired Attributes:Strong client servicing orientation with active listening and empathy.Clear and effective communication skills, both written and verbal.Ability to handle pressure, adapt to change, and manage time efficiently.Strong persuasion skills and problem-solving mindset.Proactive, goal-oriented, and driven to deliver excellence.Proficiency in MS Office (Excel, Word, PowerPoint).Strong knowledge of background verification or client service processes If you're a proactive professional with a passion for client service and team management, we’d love to hear from you!

Initiate verification cases/checks within TAT as per client specifications. Ensure consistent quality and adherence to all delivery parameters, maintaining integrity in reports, logs, and trackers. Identify and escalate insufficiencies or clarifications within TAT Share accurate progress sheets, trackers, and MIS reports as per client expectations. Adhere to communication and mail etiquette standards while coordinating with internal and external stakeholders. Follow company policies around confidentiality, discipline, and people management. Escalate queries or unresolved issues to the Team Leader/Supervisor promptly for support. What We’re Looking For: Strong active listening and client communication skills. Ability to convey information clearly and handle unexpected situations effectively. Persuasive and professional communication style. Proven knowledge of verification processes/services. Strong time management and organizational skills. A proactive, goal-oriented mindset with attention to detail. Proficiency in Microsoft Office (Excel, Word, PowerPoint). Why Join Us? Be part of a collaborative and performance-driven team. Opportunity to work with diverse clients and enhance your operational expertise. Growth-focused culture with continuous learning and development. Show more Show less

Position: Report Writing – Associate / Senior Associate Location: Turbhe, Navi Mumbai Schedule: Full-time Experience: 1–3 years Education: Bachelor’s degree or equivalent Job Summary: We are seeking a detail-oriented and quality-focused professional to join our report writing team. The ideal candidate will be responsible for preparing and finalizing background screening reports, ensuring accuracy, completeness, and compliance with client and organizational standards. Key Responsibilities: Draft, review, and finalize comprehensive background verification reports, covering components such as employment, education, address, and criminal checks. Validate and ensure the accuracy of all data points and documentation in each report. Detect and correct discrepancies, errors, or missing information prior to report submission. Strictly adhere to client-specific instructions and meet defined service level agreements (SLAs). Collaborate with internal teams to resolve pending verifications or report-related queries. Maintain high levels of confidentiality, compliance, and quality throughout the report lifecycle. Meet or exceed daily productivity and quality benchmarks without compromising accuracy. Use internal tools and MS Office applications (Word, Excel, Outlook) to manage report workflows and tracking. Deliver reports within timelines while handling multiple cases under tight deadlines. Contribute to ongoing quality and process improvement by identifying recurring issues and recommending solutions. Desired Attributes: Bachelor’s degree in any discipline. 1–3 years of relevant experience, preferably in background screening or client servicing roles. Strong verbal and written communication skills. High attention to detail with a methodical and analytical approach. Ability to prioritize, multitask, and work independently in a fast-paced environment. Goal-oriented with a commitment to meeting performance targets. Sound knowledge of background screening practices is a plus. Proficient in MS Office (Word, Excel, Outlook). Strong time management and organizational skills. Show more Show less

Role Highlights: Verify educational documents and academic credentials Liaise with institutions and applicants Maintain accurate records and reports Ensure timely completion of verification tasks Requirements: 1–2 years of experience in domestic verification Strong communication & organizational skills Based in Navi Mumbai, Thane, or surrounding areas Location: Turbhe, Navi Mumbai

As a Client Servicing Specialist, your primary responsibility will be to maintain and nurture relationships with clients, ensuring their satisfaction with our background screening services. You will serve as the main point of contact, providing expert support and tailored solutions to meet client needs. The ideal candidate for this role will have prior experience in the background screening industry and a strong customer-focused mindset. You will be expected to: - Act as the main point of contact for client inquiries regarding background screening services. - Build and sustain strong client relationships by delivering exceptional service. - Collaborate with internal teams to ensure the timely and accurate processing of background checks. - Keep clients informed about the status of background checks and address any issues promptly. - Resolve client concerns effectively to maintain a high level of customer satisfaction. - Proactively address client feedback and optimize services to meet their needs. - Conduct regular check-ins with clients to understand their evolving requirements and maintain their satisfaction. - Stay updated on industry best practices, regulations, and compliance standards related to background screening. - Generate and present reports and data to clients when necessary. Qualifications & Experience: - Minimum 4-5 years of experience in client servicing or account management within the background screening industry. - Strong understanding of background screening processes, compliance regulations, and best practices. - Excellent communication and interpersonal skills to engage with clients effectively. - Detail-oriented, organized, and capable of managing multiple client accounts simultaneously. - Strong problem-solving skills and the ability to handle difficult situations professionally. - Ability to work both independently and collaboratively in a team environment. Please note that this position requires working from the office.,