Salesforce Quality Assurance Engineer

Job Description

Position Summary Join our team as a Salesforce QA Analyst and play a pivotal role in ensuring the quality and reliability of our Salesforce Cloud applications. In this dynamic position, you'll design and execute comprehensive test plans, collaborate with cross-functional teams, and drive continuous improvement. If you have a strong understanding of Salesforce Service Cloud, a keen eye for detail, and a passion for QA, we want to hear from you! Let's build high-quality Salesforce solutions together. Job Duties Develop test plans for Salesforce Service Cloud and related apps. Collaborate with teams to define test criteria. Create test cases for functional, regression, and UAT. Execute tests manually and/or automatically. Identify, document, and track defects. Develop and maintain manual/automated Salesforce tests. Identify opportunities to improve QA via automation. Communicate defects to developers and verify fixes. Retest issues and perform regression testing. Collaborate to ensure test coverage aligns with goals. Provide testing status reports to stakeholders. Set up and manage test environments. Validate Salesforce data integrity and consistency. Support users during UAT. Ensure UAT issues are resolved. Adhere to company policies and industry standards. Promote QA best practices. Maintain test documentation. Generate and present QA reports. Conduct performance and load testing. Optimize applications with developers. Provide QA guidance to team and stakeholders. Stay current with Salesforce releases. Keep up-to-date with latest Salesforce features and practices. Participate in training and certification. Required Education And Experience Bachelor's degree in Computer Science, Information Technology, or a related field. 3+ years of Salesforce testing experience. Relevant certifications in Salesforce, particularly Service Cloud, or QA methodologies are highly desirable. Two or more years of Copado or other Salesforce test automation experience. Required Skills And Attributes Strong interpersonal and collaboration skills. Excellent written, verbal communication and presentation skills. Firsthand experience in large, global implementations using Salesforce Sales & Service Cloud. Experience working in an IT Agile team. Demonstrates professional integrity and adaptability in a fast-paced environment. Builds effective relationships with colleagues and clients. Highly motivated and proactive in self-education and career progression. Strong organizational and problem-solving skills with attention to detail. Excellent communication and organization skills. Understands IT goals and impact on the company. Ability to work independently and collaboratively, with leadership skills. Committed to continuous learning and staying current with industry trends. Dedicated to upholding ACA's high-quality standards and customer service focus.