Salesforce Business Analyst

Salesforce Functional Consultant

Looking for a world of opportunities and a fulfilling career?

We are a creative digital consultancy. We combine leading digital and creative capabilities with the deep industry knowledge and experience Deloitte is known for. That means, our clients can bring us their biggest challenges, knowing we have what it takes to bring a business vision to life.

With more than 4,000 salesforce professionals across 30 countries, Deloitte brings unmatched capabilities and insights for business transformation built around the salesforce technology platform.

Work you’ll do

 Practitioners will integrate and learn from talented colleagues who have focused around core domains that we may not have had visibility into.

 Our move towards integrated solutions demands that everyone adopt a growth mindset and invest in expanding their understanding of what we bring to the marketplace.

 Practitioners will be able to develop skills in a Portfolio that represents the unification of the some of the most diverse, globally recognized brands and businesses in the organization—an exciting opportunity for their career development.

The Team

The Customer & Marketing Offering Portfolio integrates our most differentiated, globally recognized customer and marketing businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. From our core strengths in creative design, to strategy, platforms and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients.

We are all consumers and personal marketers. This reality is what makes the Customer & Marketing Offering Portfolio so exciting. What we deliver in the market each and every day directly impacts who we are as customers. We are able to deliver on outcomes for the very products and services that we have the privilege of engaging with ourselves.

 Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

 Digital Customer | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities

 Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video

 Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models

 Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption

 DigitalMix | an integrated set of platforms to enable business re-platforming

Qualifications and Experience

Required:

• A minimum of 3 years of consulting/ industry experience
• A minimum of 1 years of experience as Salesforce Business Analyst
• Post Graduate (MBA +B.E./BTech.)
• Analyze business requirements to identify gaps and translate requirements into functional user stories
• Should have very good communication and presentation skills
• Should have very good salesforce administration skills
• Experience in implementing one of the Salesforce Clouds (Sales/ Service/ Marketing/Experience)
• Experience in implementing Salesforce Industries Solutions (Government/Healthcare/Manufacturing/Financial Services etc)
• Expertise in writing user stories to communicate effectively to the offshore and onsite teams
• Familiarity in leveraging Agile project methodologies, for full – lifecycle implementations
• Experience in building RFP/RFI for SFDC implementation opportunities and building pre-sales collateral
• Experience in Functional testing of SFDC implementations using various testing methodologies
• Expertise on MS Suite of products (MS Office – PowerPoint, Excel, Word and Project Plan)

Preferred:

 Experience with integration and configuration

 Experience to provide salesforce designs using configuration/customization