Salesforce Administrator

Job Description

Job Title: Tech support Analyst( (Salesforce Administrator) Location: JP Nagar, Bengaluru. Job Type: Full-Time CTC: Up to 7 LPA Roles & Responsibilities: • Provide technical support to the teams using the software. • Provide expert level technical support for ZOHO CRM platform and collaborate with users to understand their business processes and recommend CRM best practices. • Working together with cross-functional teams, such as sales, Presales & post Sales, to enhance the general process and employee experience. • Knowledge on Roles, Profiles, Permissions and user management, case management. • Good knowledge on reports and Dashboard creation in CRM. • Manage and troubleshoot data integrations between various systems, ensuring smooth flow of information. • Provide technical assistance for AI driven applications and tools, addressing user queries and ensuring optimal performance. • Proactively opportunities for process improvement in CRM usage, data management and integration workflows. • Perform quality checks on data, configurations, and integrations to ensure accuracy and reliability. Key Requirements: • CRM Tool( Prefer Zoho or Salesforce ) Job Title: Tech support Analyst. • CRM Software Integration • Whatsapp and Mail Campaign Analysis Skills: • Excellent Communication, Interpersonal and Presentation Skills • 3-4 years of experience in CRM software (Preferably with Zoho). • Well versed with Integration, Automation & Advance Excel for data analysis, reporting and visualizing. • Good knowledge in the field of A.I. • Proficient in the Application Programming Interfaces. Other Benefits Details: • 30 Annual leaves + 20 Govt Holidays • Long vacation during new year • PF, Health Insurance • Team Outings & Lunches • Great job satisfaction • Immense learning & personal development