Sales Operations Executive

Company: HACA
Location: Calicut, Kerala

Key Responsibility Areas (KRA):

• Sales Enablement & Operational Support

● Handle complete onboarding for new sales team members (access, tools, training setup).
● Maintain smooth coordination with EMI/Finance partners for onboarding, system access, and offer updates.● Troubleshoot daily issues related to CRM, lead flow, and data accessibility.● Act as the technical bridge between the sales team and other departments (tech, product, CRM vendors).

• Cost Optimization & Efficiency Planning

● Identify and implement strategies to reduce sales-related costs while improving effectiveness.
● Track ROI for existing tools/subscriptions used by the sales team.● Recommend alternate platforms or solutions that are cost-effective and scalable.

• Technology & Process Innovation

● Explore and implement new tools/technologies to improve lead management, calling systems, reporting, etc.
● Suggest automation opportunities for reports, reminders, and workflows.● Stay updated with emerging EdTech trends and propose relevant tools to enhance sales execution.

• CRM & Data Management

● Ensure real-time CRM hygiene, duplicate lead checks, and data alignment across teams.
● Provide backend support in CRM structure changes, dashboard building, and user rights management.● Liaise with CRM providers when escalations or custom integrations are needed.

• Course Value Enhancement & Collaboration

● Source and recommend value-adding certificates or accreditations that can be tied to our courses.
● Benchmark course benefits against market competitors and recommend enhancements.● Work with vendors or platforms that help improve perceived course credibility.

• Daily Reporting & Ownership

● Share daily updates on tasks handled, pending escalations, and wins.
● Maintain clear documentation of onboarding checklists, partner discussions, and technical updates.● Be available for critical escalations even beyond core hours (as required).

Job Type: Full-time

Work Location: In person