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Sales Executive

5 - 10 years

3 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Customer Service:

  • Follow the 10 feet Rule :: Greet

    EVERY

    customer who comes within a 10 Feet radius
  • Ensure 100% GUEST sales is followed in every customer interaction
  • Follow Lean time equals Learn Time principle at all times
  • Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
  • Maintains rapport with Customers.
  • Facilitate resolution on customer complaint, working jointly with service desk team
  • Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)

Preferred candidate profile

  • Competencies:

    Customer Service Orientation, Good interpersonal skills, Willingness to learn.

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TATA Croma
TATA Croma

Retail - Consumer Electronics

Mumbai

Approximately 4,000 Employees

42 Jobs

    Key People

  • Nilesh Sethi

    CEO
  • Niraj Bhatia

    Chief Financial Officer (CFO)

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