Job Title: Assistant Manager Operations (Customer Insight) Location: Mumbai Job Summary: This role at Retail Scan plays a pivotal role in ensuring the accuracy, quality, and timeliness of intelligence data collected from the field. Acting as a critical interface between the field teams and backend Quality Control (QC) operations, this position requires strong leadership, operational efficiency, and a continuous improvement mindset. The incumbent will own project implementation, manage field and QC teams, design processes, ensure compliance to SOPs, and collaborate with cross-functional teams to meet client expectations. Key Responsibilities: 1. Team & Process Management • Lead and mentor a team of Team Leaders (TLs) and Quality Control Executives to ensure high-quality data validation and delivery. • Allocate QCE resources to projects based on daily requirements. • Oversee manpower planning including hiring, leaves, and team development. • Conduct performance evaluations of TLs and QC quarterly. • Ensure daily gate meetings are conducted by TLs for planning and updates. • Coach team members to resolve operational challenges and maintain process knowledge. • Present MIS in weekly Field Review Meetings; highlight key deficiencies and drive resolution with field teams. 2. Project Ownership & Client Coordination • Act as the primary liaison between field operations, backend QC, IT support, and client servicing teams. • Own end-to-end project lifecycle including project setup, questionnaire creation, outlet/SKU master management, and migration to updated workflows. • Address field-related issues such as outlet duplication, address validation, and outlet type confirmation. • Lead IT coordination for workflow changes, new feature development, and UAT. Document and submit all development requests with approvals. • Prepare QC manuals (PPT) prior to project go-live, including visual aids and guidelines. 3. Quality Control & Reporting • Define and implement QC metrics; design training manuals based on these standards. • Supervise daily QC operations to ensure targets are met with accuracy and consistency. • Validate MIS reports through dashboards and pivots before sharing with clients. • Create and validate outlet payout files (monthly), covering both individual and key account dealers. • Circulate FBN (Field Brief Note) to relevant teams as required. 4. Process Design & Documentation • Translate project briefs into clear SOPs and training documentation. • Upload and manage project-specific surveys on the RS automation system (Retail Hub). • Maintain accurate documentation for internal and client use. 5. Cross-functional Collaboration • Identify opportunities to streamline processes by leveraging synergies between field and QC projects. • Collaborate closely with the IT team to address process bottlenecks and improve system workflows. Qualifications & Skills: • Bachelor’s degree required; MBA preferred. • 5–8 years of experience in field operations, market intelligence, or QC management. • Strong leadership and team management skills. • Proficiency in Excel (including Pivot Tables, Dashboards) and exposure to MIS reporting. • Experience with workflow systems and processing documentation. • Excellent communication and coordination skills. • Detail-oriented with a strong quality and process mindset. About Retail Scan: Headquartered in Mumbai, Retail Scan (www.retail-scan.com) is India’s largest home grown, full service, customized retail solution company. It specializes in extracting significant value from the point of sale that has a direct impact on the sales and profitability of its clients. Retail Scan’s business portfolio includes a wide array of service offerings. Customized Retail Audit on both physical and offshore model, Retail Loyalty Program management of large FMCG companies through direct incentive payout, Customized Price Tracking Studies for all leading product categories, Actionable Competition Intelligence gathering, Tailored tertiary offtake studies for new market entrants or for new product launches by existing players, Guided distribution studies for companies wanting to scale up retail reach, are some of the flagship offerings of the company. Having a footprint across 900 plus towns across India, Retail Scan today, has a direct connect with top 2 lakh retail stores across India. The company is planning to introduce a few products on the market within the next 2 years, that may well redefine the way FMCG companies engage with their traditional trade and SAMT retail environment in future. The company is aggressively getting ready for transition into the next phase of growth and is looking for experienced and dynamic professionals, who are excited at the opportunity of being part of an open and empowered work culture where new and creative ideas are not only encouraged but well rewarded as well. Show more Show less

RETAIL SCAN- Sr. Inside sales executive Job Summary: The position is responsible for identifying, developing, and executing B2B growth opportunities for the Company, more specifically supporting pre-sales activities to effectively engage with potential clients. The primary objective of the pre-sales specialist role is to increase lead generation and widen the sales funnel through new B2B partnerships, collaborations, pre-sales support, and expansion into new markets. Key Responsibilities: Engage in pre-sales activities, including understanding client requirements and coordinating with internal teams to ensure offerings are tailored to meet client needs. Provide regular business development reports to internal stakeholders of the BD team, manage update meetings, dashboard preparation, highlight progress on key initiatives, maintain tracker and emerging opportunities. Be a part of the BD meetings and present the BD pipeline. Collaborate closely with the BD team and other internal stakeholders to ensure alignment on qualified lead pipeline. Build and maintain strong external relationships with B2B partners, prospects, and stakeholders to support ongoing business development efforts and foster long-term collaboration. Prior experience in design and creation of customised fliers and one-pagers as pre-read for prospects using Canva or similar tool will be an added advantage. To continuously gather information on FMCG and FMCD industries. Conduct detailed market research to understand client needs in the B2B space, identify gaps in the market, and create actionable strategies to address those opportunities effectively. Candidate Profile: Strong analytical mindset with a passion for data analysis, data mining, and extracting actionable insights to support strategic decision-making. Exceptional attention to detail. High proficiency in Microsoft Office tools , particularly Excel for data analysis and PowerPoint for developing compelling business presentations, good knowledge for tools like Canva is preferred. Excellent interpersonal and communication skills , with the ability to influence and collaborate effectively across teams and with external stakeholders. Fluency in verbal and written communication in English , with the ability to convey complex ideas clearly and professionally. Proven ability to manage multiple responsibilities simultaneously , prioritize effectively, and consistently meet tight deadlines. Adaptable and responsive to evolving priorities in a fast-paced, dynamic business environment. Creative thinker with a problem-solving mindset , capable of generating innovative solutions and identifying new growth opportunities. Quick learner with a proactive attitude and a strong drive for continuous improvement and professional development. Experience and Qualifications: 2–5 years of experience in B2B market research, technology, or consulting sales, with a strong focus on cold calling, prospecting, and maintaining a healthy lead pipeline to drive new business and meet revenue targets. Solid understanding of both inbound and outbound lead generation strategies, including experience leveraging tools such as ZoomInfo, LinkedIn Sales Navigator, and similar platforms to identify and engage potential clients. Experience in preparation of marketing collaterals using tools like Canva will be a clear advantage Preferred background in retail market research, service-based organizations, or FMCG-focused consulting firms, with demonstrated ability to navigate complex sales cycles and consultative selling environments. Fluent in English (verbal and written); proficiency in additional languages is a plus and may be advantageous in multi-market or regional roles. PG Qualification from a recognized business school.