Resort Manager

Job Description

Job Overview: We are seeking a highly motivated and experienced Holiday Resort Manager for ESTRELLA, THE RESORT, to oversee the daily operations of our resort. The successful candidate will ensure exceptional guest experience, manage staff efficiently, and maintain high standards in all areas from accommodation and facilities to food service and entertainment. Youll play a key role in creating a welcoming, safe, and memorable environment for guests. Key Responsibilities: Operational Management Oversee day-to-day resort operations (accommodation, reception, housekeeping, catering, leisure, etc.) Ensure all departments operate within budget and meet service quality standards Manage maintenance and safety of facilities and ground Team Management Recruit, train, and supervise resort staff Create work schedules and assign duties Monitor staff performance and provide regular feedback and development Guest Experience Ensure excellent customer service and handle guest feedback or complaints promptly Develop and promote resort services, events, and activities Maintain high standards of cleanliness, safety, and hospitality Inventory Management Oversee inventory and vendor relationship, ensuring timely and reliable deliveries of high-quality goods and services Monitor and maintain optimal inventory level across all departments (suppliers, equipment, food, beverage and guest amenities) to ensure smooth operations. Build and maintain strong relationships with suppliers, negotiating favorable terms, prices and delivery schedules to optimize procurement and service delivery. Implement efficient stock control procedures, including regular audits, to minimize waste and loss while maintaining inventory accuracy. Manage inventory related expenditure within budgetary limits and actively cost- saving opportunities without compromising quality or service standards Compliance & Safety Ensure compliance with health, safety, licensing, and environmental regulations Conduct risk assessments and implement emergency procedures Qualifications: Proven experience in hospitality management, ideally in a resort or hotel setting Strong leadership and team management skills Excellent communication, problem-solving, and organizational abilities Financial acumen and experience with budgeting and reporting Proficiency in hospitality software (PMS, booking systems, POS, etc.) Flexibility to work evenings, weekends, and holidays as needed Preferred: Degree in Hospitality Management, Business, or related field Multilingual abilities Experience with event planning is an added advantage for more details share your resume at bhavna.rane@infra.market