Relatient is looking for Lead Software Engineer to join our dynamic team and embark on a rewarding career journey. Leading and managing a team of software engineers to ensure project success. Gathering and analyzing technical requirements from stakeholders to ensure the development of effective solutions. Designing and implementing software solutions that meet project requirements. Conducting code reviews and ensuring the quality of code produced by team members. Mentoring and training team members to ensure their professional growth and development. Collaborating with other departments, such as product management and quality assurance, to ensure the smooth delivery of software products. Communicating project status and risks to stakeholders and making recommendations to mitigate risks. Strong background in software development, excellent project management skills.

Description At Relatient, we’re on a mission to simplify access to care – intelligently. As the leader in intelligent scheduling and patient engagement, we help healthcare organizations connect with patients more effectively through AI-powered workflows, real-time automation, and flexible access tools. More than 47,000 providers trust us to manage over150 million appointments annually, reducing delays in care, streamlining contact center operations, and helping patients get the care they need, when they need it. We’ve been recognized by Forbes, Deloitte, and Inc. 5000 for our growth, innovation, and inclusive culture. Your Role at Relatient The Technical Analyst at Relatient is the key liaison between clients and our organization. This role assists with complaints, adjustments, technical errors, product functionality, and overall client satisfaction. You will be a key piece of ensuring our clients continue to be heard and supported throughout their journey with us. This position will be a remote position with a home location out of our office in Amar Tech Park. This role will be assigned to our 2:30 PM to 11:30 PM shift and will be responsible for working the 9 hours. In this role, you’ll help us move the needle by: Enhancing overall Relatient client experience Resolving client complaints and product troubleshooting via phone, email, and/or support cases Submiting and assigning support cases to appropriate department Monitoring support portal and keep client updated on status of case(s) Properly prioritizing client requests Guiding client with solutions when issue appears to be user error/lack of knowledge Utilizing computer technology to handle high call/support ticket volumes Working with team leads to ensure proper customer service is being delivered Closing out or open call /email records in support portal Transfering clients to appropriate department(s) Informing support team when issue(s) are high priority Conducting basic research of issues before assigning case(s) Providing Web Portal training/support Managing Client Notification of Case Resolution(s) Core Experience Requirements We’re looking for someone with: Bachelor ’ s degree or equivalent experience in lieu of a degree is required . 1 + years of experience in a Customer Support role, preferably in a technical support role. Some experience with SQL (Basic Queries), or Advanced SQL (e.g., Joins ) Basic understanding of Programming / Scripting Language(s) Bonus points if you have: Experience working in a SaaS organization Experience working in the healthcare vertical Mindsets That Make a Difference At Relatient, our values guide how we work and we’re looking for someone who lives them: Speed with Purpose: Move fast, stay focused. Outcome Ownership: Own the work and the results. Collaborative Impact: Work well across teams. Simplicity and Clarity: Communicate with intention. Culture of Excellence: Always learn and raise the bar. Automation-Driven: Wired to automate, streamline, and simplify. Benefits of working here include (India): INR 5,00,000/- of life insurance coverage for all full-time employees and their immediate family. INR 15,00,000/- of group accident insurance. Education reimbursement. 10 national and state holidays, plus 1 floating holiday. Flexible working hours and a hybrid policy. Equal Opportunity at Relatient: We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know. To learn more about our organization, visit www.relatient.com. Ready to Join Relatient? If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!

Preferred candidate profile Bachelors Degree in computer science, computer engineering, or equivalent 7+ years of experience in a software engineering role Able to design and implement RESTful APIs using AWS API Gateway and Lambda Build scalable, low-latency services that integrate with Kafka/MSK for async communication Previous experience producing dependable software using Java Previous experience building and working with CI/CD pipelines Strong knowledge of SQL and relational databases Experience giving and receiving code reviews Previous experience building and consuming RESTful web APIs Knowledge of unit testing and integration testing Knowledge and experience with Agile methodologies Ability to work and thrive as part of a collaborative team Ability to work and thrive as part of a collaborative team Senior Software Engineer Experience building software in a healthcare environmentpreferred Familiarity with the principles of Domain-Driven Design (DDD)preferred

Role & responsibilities Lead module development efforts, ensuring high-quality, scalable, and secure solutions with minimal guidance. Mentor and support software engineers, providing technical guidance and fostering a culture of continuous learning. Design and develop resilient, secure, and scalable UI/UX and APIs using modern technologies. Collaborate with business partners, architects, and other teams to understand system requirements, prioritize work, and ensure seamless integration Leverages DevOps practices for continuous Integration and Continuous Deployment Collaborates with and across Agile teams to design, develop, test, implement and support technical solutions in full-stack development tools and technology. Own all aspects of the SDLC for both new and existing components. Preferred candidate profile Bachelors Degree in Computer Science, B.E./B.Tech, computer engineering, or equivalent required. 9+ years of experience working in a software engineering role handling significant technical responsibilities of medium to high complexities Strong foundational awareness of Data structures, design patterns, web fundamentals. Previous experience producing dependable software using Java, Typescript and Angular Experience of working on Monolith as well as microservice based architectures. Strong knowledge of SQL and relational databases Previous experience building and consuming RESTful web APIs with Java based backend tech Knowledge of unit testing and integration testing Experience giving and receiving code reviews Knowledge and experience with Agile methodologies Understanding of build systems – Maven, Gradle etc. Excellent hands-on skills knowledge of AWS, Docker, and git Previous experience building and working with CI/CD pipelines Familiarity with the principles of Domain-Driven Design (DDD)preferred. Domain experience building software in a healthcare environmentpreferred. Domain experience building applications leveraging HL7 FHIRpreferred.

Relatient is looking for Technical Analyst to join our dynamic team and embark on a rewarding career journey. Requirements Analysis : Gather and analyze business requirements to provide technical solutions that meet business needs. System Design : Design and develop technical solutions, including hardware and software systems, to meet business requirements. Problem Solving : Troubleshoot and resolve technical issues to ensure smooth and efficient operations. Testing : Plan and execute testing of technical solutions to ensure they meet quality standards and business requirements. Documentation : Create and maintain technical documentation, including user manuals and training materials, to support ongoing operations.