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MALABAR GOLD & DIAMONDS
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Regional CRM Manager

Regional CRM Manager

MALABAR GOLD & DIAMONDS

10 - 13 years

|

6 - 12 Lacs

Mumbai

Posted:2 days ago| Platform:

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Skills Required

Customer Relationship CRM operations Net Promoter Score Customer Retention Customer Acquisition Customer Experience Customer Satisfaction Customer Operations Customer Engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Functional

Scan and analyze the current and past database of queries, requests, and complaints across platforms, synthesizing insights to understand customer concerns.
Utilize CRM technology and relevant tools to gather, interpret, and manage data points, ensuring effective execution of CRM activities for Malabar Gold & Diamonds.
Oversee the setup of CRM software in new stores, ensuring seamless integration and functionality while coordinating with the technical team.
Train store staff on CRM operations, emphasizing the benefits, processes, and importance of generating in-store data to enhance customer engagement.
Monitor CRM performance, analyzing metrics related to customer satisfaction, retention, and loyalty, and report findings to senior management for strategy refinement.
Follow up on customer feedback, leveraging CRM insights to address concerns, close feedback loops, and continuously improve the customer experience.

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MALABAR GOLD & DIAMONDS

MALABAR GOLD & DIAMONDS

Retail - Jewelry

Dubai

5000+ Employees

64 Jobs

Key People

M.P. Ahammed

Chairman
Renjith Menon

Managing Director
Abdul Salam

Chief Operating Officer

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