About the Role: We’re looking for a passionate and proactive Customer Support Executive to be the first line of communication with our users. You’ll be the voice of ReelSaga—resolving queries, educating users, and ensuring a seamless viewing experience across platforms. Key Responsibilities: Handle customer queries and complaints across all channels - chat, email, social media, and calls Resolve issues related to login, payments, streaming, app bugs, or content access Onboard new users and guide them through the app features, recommending shows and usage tips Follow up with users to ensure issues are resolved and gather feedback Engage with high-usage customers to understand their experience and drive satisfaction Convert free users into paid subscribers by offering suitable plans or discounts over call Retain existing users by offering loyalty-based incentives and maintaining engagement Escalate unresolved or critical issues to the tech or product teams Maintain daily logs and create reports on support queries, resolution time, and satisfaction scores Requirements: 1 - 2 years of experience in customer support (experience in OTT or consumer tech is a plus) Strong communication skills in English and Hindi (regional languages a bonus) Empathy, patience, and the ability to stay calm under pressure Basic understanding of how OTT platforms work (login, playback, subscriptions) Comfortable using WhatsApp Business, Google Sheets, and CRM tools Willingness to take user calls and handle sensitive feedback professionally Preferred Skills: Experience using tools like Freshdesk, Intercom, or Zendesk Interest in movies, shows, or the entertainment industry Ability to multitask and manage daily user interactions efficiently Why Join Us? At ReelSaga, you won’t just be resolving tickets - you’ll shape how users experience the platform. You’ll work closely with the product, marketing, and content teams to make a real impact. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Work from home Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Performance bonus Yearly bonus Work Location: In person

What We're Looking For A skilled Video Editor with a strong storytelling instinct and a flair for high-intensity, emotionally charged content. If you thrive on creating suspense, drama, and cliffhangers that keep viewers hooked — you're exactly who we need. Key Responsibilities Edit short-format vertical videos (1.5–2 min episodes) with dramatic pacing Create engaging trailers, teasers, and social-first promo content Cut scenes for emotional impact, rhythm, and narrative clarity Work closely with directors, writers, and producers to elevate storytelling Integrate music, SFX, and AI-generated visuals when needed Ensure quality, consistency, and quick turnaround across multiple projects Requirements Proficiency in Adobe Premiere Pro (After Effects is a plus) Strong sense of pacing, storytelling, and emotional build-up Understanding of Hindi-language content and audience taste Experience working on short films, series, or web-first formats Familiarity with Gen AI tools like Kling, Veo 3, ElevenLabs is a bonus Detail-oriented and self-driven with the ability to meet tight deadlines Good to Have: Prior experience with vertical storytelling or microdramas A deep understanding of modern content formats like Reels and Shorts Passion for emotional, character-driven narratives Think you have what it takes to make every second count? Send your resume + portfolio to [email protected] , Subject Line: Video Editor – Microdramas *Portfolio is mandatory. Applications without a portfolio will not be considered. Job Type: Full-time Pay: ₹600,000.00 - ₹800,000.00 per year Schedule: Day shift Work Location: In person Expected Start Date: 01/07/2025

🎬 Job Title: Video Editor – Microdramas 📍 Location: Chandivali, Mumbai (On-site) 💼 Experience: 3 – 6 Years 📧 Apply at: animesh.gautam@reelsaga.in Subject Line: Video Editor – Microdramas * Portfolio is mandatory. Applications without a portfolio will not be considered. About ReelSaga ReelSaga is India’s fastest-growing short-format drama platform. We create gripping, emotional, and addictive microdramas in vertical format, redefining entertainment for the mobile-first generation. 🔍 What We're Looking For A skilled Video Editor with a strong storytelling instinct and a flair for high-intensity, emotionally charged content. If you thrive on creating suspense, drama, and cliffhangers that keep viewers hooked — you're exactly who we need. 🎯 Key Responsibilities Edit short-format vertical videos (1.5–2 min episodes) with dramatic pacing Create engaging trailers, teasers, and social-first promo content Cut scenes for emotional impact, rhythm, and narrative clarity Work closely with directors, writers, and producers to elevate storytelling Integrate music, SFX, and AI-generated visuals when needed Ensure quality, consistency, and quick turnaround across multiple projects 🛠️ Requirements Proficiency in Adobe Premiere Pro (After Effects is a plus) Strong sense of pacing, storytelling, and emotional build-up Understanding of Hindi-language content and audience taste Experience working on short films, series, or web-first formats Familiarity with Gen AI tools like Kling, Veo 3, ElevenLabs is a bonus Detail-oriented and self-driven with the ability to meet tight deadlines ✅ Good to Have: Prior experience with vertical storytelling or microdramas A deep understanding of modern content formats like Reels and Shorts Passion for emotional, character-driven narratives 📨 Think you have what it takes to make every second count? Send your resume + portfolio to animesh.gautam@reelsaga.in

About ReelSaga ReelSaga is India’s fastest-growing short-format drama platform. We create gripping, emotional, and addictive microdramas in vertical format, redefining entertainment for the mobile-first generation. Role Description This is a full-time on-site role located in Mumbai for a Creative Intern. The Creative Intern will assist in developing creative strategies which help crafting compelling content. Day-to-day tasks include brainstorming creative ideas, participating in the execution of creative projects, and supporting the team with communication and writing tasks. Qualifications Possess creativity skills to generate unique ideas and solutions Strong communication and writing skills Knowledge of AI generative platforms Experience in creative strategy Ability to work collaboratively in a team Proactive attitude and willingness to learn Bachelor's degree in a related field is a plus Think you have what it takes to make every second count? Send your resume to [email protected] Job Types: Full-time, Internship Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Education: Higher Secondary(12th Pass) (Preferred) Work Location: In person

ReelSaga is India’s fastest-growing short-format drama platform. We create gripping, emotional, and addictive microdramas in vertical format, redefining entertainment for the mobile-first generation. We are on the lookout for individuals who have a strong inclination towards working with rapidly growing startups. Ideally from an engineering background with strong technicals skills and and an analytical approach towards problem solving. Must Haves : - Basic knowledge of spreadsheets. - Understanding of any 1-2 coding languages. - Hardworking and flexible with work hours. Mail you CV to [email protected] Job Types: Full-time, Internship Contract length: 3 months Pay: ₹15,000.00 - ₹20,000.00 per month Education: Higher Secondary(12th Pass) (Preferred) Work Location: In person