Quality Team Lead

Role & responsibilities

Key Responsibilities:

1. Quality Control & Assurance:

• Monitor and enforce adherence to quality standards and procedures throughout the production process.
• Conduct routine quality checks and inspections for raw materials, in-process products, and finished goods.
• Lead root cause analysis and corrective actions for any quality deviations or non-conformities.

2. Team Leadership:

• Supervise and guide the quality team members, ensuring clear roles, responsibilities, and performance expectations.
• Organize work schedules, assign tasks, and monitor team performance.
• Conduct training for quality team members on SOPs, GMP, HACCP, and food safety standards.

3. Documentation & Compliance:

• Ensure accurate and timely documentation of quality records, test results, and compliance reports.
• Maintain and update quality manuals, SOPs, and related documentation.
• Support audits internal, third-party, and regulatory (FSSAI, ISO, BIS, etc.).

4. Continuous Improvement:

• Identify opportunities to improve quality processes and implement preventive measures.
• Liaise with production and maintenance teams to resolve quality-related issues.
• Support implementation of new quality initiatives, systems, or certifications.

5. Customer Complaint Management:

• Investigate and analyze customer complaints; recommend corrective actions and preventive measures.
• Maintain complaint records and communicate findings with relevant departments.

Key Skills & Competencies:

• In-depth knowledge of food safety standards (FSSAI, HACCP, ISO 22000, BRC).
• Familiarity with beverage industry processes (CSD, juice, water, etc.).
• Strong leadership and team management skills.
• Good analytical and problem-solving abilities.
• Excellent communication and reporting skills.
• Proficiency in MS Office and laboratory testing equipment.

Qualifications:

• Bachelor’s or Master’s Degree in Food Technology, Microbiology, Chemistry, or related field.
• Minimum 4–6 years of experience in Quality Assurance/Control in the beverage or FMCG industry, with at least 1–2 years in a supervisory/lead role.