Quality Manager

Job Description

Roles and Responsibilities Ensure compliance with IATA regulations and standards for airline operations. Conduct regular audits to identify areas of improvement in travel processes and implement corrective actions. Develop and maintain quality control procedures for ticketing, reservations, and customer service. Collaborate with internal stakeholders to resolve issues related to flight schedules, baggage handling, and passenger services. Provide training on IATA guidelines and best practices to staff members. Desired Candidate Profile 7-12 years of experience in the aviation industry or a related field (IATA certification preferred). Strong knowledge of GDS systems such as Amadeus, Galileo, Sabre; proficiency in Air Ticketing software like Worldspan or Inventory Management Systems like ARMS. Familiarity with Travel Processes including EMDs (Electronic Miscellaneous Documents) management.