Quality Head

Role & responsibilities

• Lead and manage the Quality function and teams across the plant. Lead Incoming Quality Control (IQC), In-Process Quality Control (IPQC), and Outgoing Quality Control (OQC) to ensure product conformance for regular and new products.

• Oversee the deployment and optimization of Inspection Activities. Oversee in-house calibration activities for instruments and gauges.

• Analyse quality data using advanced analytical tools (e.g. SPC, DOE, FMEA, and Root Cause Analysis). Support PPAP, FMEA, SPC, Product, Process & System audits.

• Develop, implement, and manage the Quality Management System (QMS) to meet company and industry standards. Design and support to make SOPs and Work Instructions for processes and operations.

• Handle customer concerns and claims, ensuring timely resolution and root cause analysis.

• Monitor and improve KPIs to ensure compliance with quality standards and efficiency goals.

• Leadership & Strategy - Develop and implement quality strategies aligned with customer requirement.

• Lead a team of QC engineers and inspectors.

• Act as the point of contact for all customer quality concerns and audits.

• Documentation & Reporting - Maintain quality documentation per QMS requirements.

• Track and report quality KPIs: PPM, rejection %, rework %, audit scores, etc.

• 7 QC tools and CAPA/critical analysis of process and product to improve the quality.

• Lead continuous improvement initiatives such as Lean, Six Sigma, and Kaizen to enhance product quality and reduce process variation.

Analytical Requirements:

1. Data-Driven Decision Making Using quality metrics, SPC, and audit findings to guide improvements.

2. Corrective & Preventive Action (CAPA) – Identifying root causes and ensuring long-term solutions.

3. Trend Analysis & Reporting – Monitoring feedback, complaints, and quality KPIs for improvement insights.

4. Risk Assessment – Assessing potential risks in materials, suppliers, and internal processes.