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Teleperformance (TP)
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Quality Analyst

Quality Analyst

Teleperformance (TP)

1 - 5 years

|

0 - 3 Lacs

Noida New Delhi Gurugram

Posted:1 day ago| Platform:

Apply

Skills Required

Call Quality 7Qc Tools Quality Audit Call Audit QA Analysis Call Calibration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Conduct call audits to ensure adherence to quality standards.
Perform 7QC tools analysis on calls to identify areas for improvement.
Participate in call calibrations to enhance team performance.
Carry out quality audits to maintain high-quality services.
Identify and report defects found during audits.

Desired Candidate Profile

1-5 years of experience in BPO/call center environment.
Strong understanding of QA analysis, call audit, and call calibration processes.
Proficiency in using 7Qc tools for analyzing calls.
Ability to work independently with minimal supervision.

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Teleperformance (TP)

Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

560 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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