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Process Executive - Voice

0 years

0 Lacs

Hyderabad

Posted:3 days ago| Platform: Naukri logo

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Skills Required

Customer Support Excellent Communication In English International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Domain: ITES/BPO, KPO

Designation: Process Executive Voice

Educational Background: Any graduates

PE Experience:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers with customer centric mindset.
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
  • Familiarity with Windows, Microsoft Office & Browsing Internet resources
  • Excellent typing skills
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Resolving Technical complex queries
  • drive continuous improvement through root cause identification and defect elimination

Shifts:

Work location:

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Cognizant
Cognizant

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2985 Jobs

    Key People

  • Brian Humphries

    CEO

  • Gina Schaefer

    CFO

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