Presales Executive

Job Description

Appointment Specialist / Presales Executive About the role: Job Type: Full-time, work from office Location: Noida Experience Required: 6 months to 2 years of relevant experience Hiring Timeline: Immediate Compensation: Up to INR 5,00,00 per annum plus incentives At Suraasa, we are transforming the global teaching landscape by enabling teachers to upskill, grow, and find better career opportunities. We are looking for result-oriented and motivated Appointment Specialist who can develop strong technical knowledge about our educational products, industry and customer base to support the customers purchase decisions. Additionally, the candidates will be required to effectively prospect, pre-qualify leads, counsel select customer groups, and prepare qualified leads for Counsellors, while developing the skills to move up on the counselling career track. This role provides fast growth opportunities as long as top performance is delivered, exemplary teamwork and leadership potential are demonstrated. Key Accountability & Responsibilities Role: Setup qualified meetings via telecalling for our closers Cold call prospective clients and increase mass reachout via telecalling Build a thorough technical understanding of our products and help potential customers in understanding what we have to offer through effective articulation Engage with potential customers, identify key pain points, provide counselling to certain segments, and refer qualified leads to appropriate senior counsellors Maintain excellent and supportive rapport with all leads, improve show-up rates in the counselling sessions Follow up post-sale to collect feedback, ensure customer satisfaction and gain referrals Stay on top of market trends and participate in brainstorming sessions with the sales team to come up with new growth strategies Use CRM to track leads daily and manage pipeline Achieve monthly targets, and unlock fast growth opportunities Qualification Criteria For Assistant Counsellors: 6 months to 2 years of experience in counselling/telesales/customer service with high customer-interaction roles Excellent verbal communication skills, strong conversationalist, and well-versed in English Strong negotiation and objection handling skills with the ability to work within deadlines Ability to work independently and as a part of a team while always maintaining a professional, client-oriented attitude Proficient with Microsoft Office / Google Documents and CRM systems Additional Requirements This is a work-from-office role. Integrity, professionalism, team collaboration, and full dedication/availability during the assigned working hours are paramount Keep company work & data 100% secure and not visible to any other but the employee Why Join Us? Uncapped sales incentives that directly reflect your success and effort. Be a key part of a mission-driven company thats transforming lives through education. Help teachers unlock life-changing opportunities by guiding them through impactful decisions. Work in a high-trust, performance-oriented culture that rewards results. Enjoy structured training, mentoring, and clear career growth pathways. What Youll Need to Succeed Strong command of spoken and written English with clear articulation and confident communication, including an ability to converse with prospects through Calls and Video Calls, as well as via Email and Instant Messaging platforms. High general intelligence with the ability to understand and explain Suraasas offerings, learner needs, and the value proposition. A self-assured, articulate approach to sharing ones own experiences, background, and ideas. Emotional resilience and calmness in handling pressure situations or objections during conversations. Logical thinking and the ability to structure compelling narratives that align with learner motivations. Evidence of being a fast learner whether through mastering tools, sales processes, or product understanding.