Key Responsibilities: Handling Customer Inquiries: Responding to customer questions and requests regarding products, services, billing, or other concerns. Issue Resolution : Addressing and resolving customer complaints, technical issues, or other problems. Providing Guidance: Assisting customers with product usage, troubleshooting, or other support needs. Maintaining Records: Keeping accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions. Communication: Engaging in effective communication with customers, both verbally and in writing, using various channels. Collaboration: Working with other teams, such as technical support or sales, to ensure timely and effective resolution of customer issues. Customer Satisfaction: Ensuring that customers have a positive and satisfactory experience. Following Procedures: Adhering to company policies, guidelines, and procedures for handling customer interactions. Additional Responsibilities (may vary depending on the organization): Lead Generation: Identifying and pursuing potential new customers. Sales: Assisting with sales efforts, such as upselling or cross-selling products or services. Training: Providing training to new or existing team members on customer service practices. Performance Monitoring: Tracking and evaluating customer service metrics, such as call handling time, customer satisfaction scores, and resolution rates. Customer Relationship Management (CRM) System: Utilizing CRM systems to manage customer interactions, track issues, and maintain records Skills Required: Strong Communication Skills: Ability to communicate effectively with customers, both verbally and in writing. Problem-Solving Skills: Ability to identify and resolve customer issues effectively. Empathy and Patience: Ability to understand and respond to customer concerns with empathy and patience. Organization Skills: Ability to manage multiple tasks and prioritize customer needs. Technical Proficiency: Ability to utilize CRM systems and other customer service tools. Job Types: Full-time, Fresher, Internship Pay: ₹9,809.80 - ₹28,920.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 9027709176

Overview We are seeking a talented individual to join our marketing team. As a Marketing professional, you will play a crucial role in promoting our brand and driving business growth through various marketing strategies. Duties Develop and implement marketing campaigns to increase brand awareness Utilise email marketing tools to engage with customers and drive conversions Conduct market research and analysis to identify trends and opportunities Manage social media platforms to enhance online presence Create compelling copy for marketing materials and advertisements Managing public relations: Developing relationships with journalists and handling company communications in a crisis Collaborate with cross-functional teams to ensure marketing efforts align with overall business goals Experience Required: Proficiency in Microsoft Excel and Google Office Suite Strong time management skills Excellent leadership abilities Experience in email marketing and copywriting Communication Networking , Teamwork , Adaptability ,Creativity, Writing and design, Commercial awareness & Numerical skills Nice-to-have: Knowledge of SEO strategies If you are a creative individual with a passion for marketing and possess the required skills, we invite you to apply for this exciting opportunity. Job Types: Full-time, Fresher, Internship Pay: ₹240,000.00 - ₹600,000.00 per year Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 1 year (Preferred) Work Location: In person