Hi All, We have an exciting opportunity with Pelatro Limited. Job location: Bangalore Basic Qualification: BBA/BBM/B.E. or any under graduation equivalent degree in Business Management is preferred for the role MBA or PGDM in Marketing in regular study is must Candidates working for Telecom operator or a campaign management platform with 10+ years of experience Proven expertise in Customer Value Management role is preferred Project management in Business consulting Position: Consultant/Senior Consultant [can vary depending on experience] Job Description: Candidate with 5+ years of experience in telecom who has good knowledge on Customer Value Management (CVM) in Telecom domain, CVM consulting, Campaign operations, understands source and channel integrations with the platform and willing to take up business consulting as career for end-to-end project management and delivery is preferred for the role. Strong communication skills with demonstrated experience of managing client expectations, highly collaborative, outgoing and being transparent enacting integrity is required for the role Gather business requirements for all CVM journeys and document the requirements by proactively identifying new development areas highlighting potential risks of the project Understand baseline as-is and to be customer journeys for CVM related requirement Understand the business need and prioritize the list of all CVM integrations required for the Telco (e.g., billing, Mediation, order Management, Online charging system, Network elements, triggers, DWH/BI, CRM and any digital and non-digital channels) and align internal stakeholders for timely delivery of the platform Align CVM platform delivery to desired and stated architecture of the customer Willing to be an expert for customer demonstrations during business requirement gather and document the need of the customer for delivery Willing to handle multiple projects simultaneously and prioritize customer need for deliver Ability to analyze and understand the behavior of the customer based on available data and recommend telecom offers based on consumer behavior Configure below the line [BTL] marketing campaigns in the product Measuring campaign effectiveness on a daily basis and reporting on the same. Ensuring data availability on time and checking data quality Prepare revenue uplift analysis & monthly dashboards to present to the customer Handle customer complaints if any and resolve it timely by coordinating with support team Candidate having good analytical skills and proficient in excel and project management is an added advantage Must be capable of setting expectations with clients & the ability to work effectively to deliver the expectation in a remote, virtual or physical environment. The candidate must be willing to travel if needed, reside at client location during the project, liaise with the client and support them in the creation, execution, measurement and feedback of campaigns, test cases, act as a source of information on campaign management and provide feedback on campaign performance and optimization of programs as per requirement. If interested, please send your resumes to Veena.j@pelatro.com Regards, Veena J Show more Show less

Hi All, We have an exciting opportunity with Pelatro Limited. ROLE TITLE: Support Lead - L2 YEARS OF EXPERIENCE: At least 6 years to 9+ years of relevant experience. LOCATION: Bangalore, Karnataka. OBJECTIVES of ROLE • Prime responsibility of leading L1/L2 support team • Accountability on direct customer experience. RESPONSIBILITIES /TASKS: • Responsible for leading the L1/L2 support role for a critical application. • Managing a team of support engineers to meet the SLA. • Constant engagement with customers as the first level of escalation. • Deployment of new releases of product/CRs as part of implementation support. • Diagnose and close customer-raised tickets and internally identified issues within SLA. • Take accountability for direct customer experience by engaging with various customer teams and external vendors. • Constant interaction with L3 and engineering support for reporting and fixing issues. • Periodic reports to senior management about ticket progress and RCA and continual improvements. • Able to manage customers in different time zones and regions. SKILLS: • Very knowledge on Unix and Shell scripting • 7–10 years of experience with telecom BSS/OSS solutions on L2/L3 or implementation in lead roles. • Good understanding of RDBMS concepts. • Preferred knowledge on Hadoop/HBase/PostGreSQL • Extensive experience of systems development, including involvement in all major stages of software development projects. • Good knowledge and appreciation of systems development lifecycles and methodologies. • Well-established communication, presentation, motivational and interpersonal skills associated with person-management abilities. • Thorough understanding, appreciation and analysis of the issues underlying systems development. • Experience of the technical aspects of the relevant technologies, software and hardware to be employed. • Experience in managing a team of size 5-10 members. • The candidate needs to have exposure to microservices-based architecture If interested, please reach out to Veena.J@pelatro.com Regards, Veena J Show more Show less