We seek a highly detail-oriented individual with exceptional interpersonal and organizational skills to join our team as an Offshore Medical Assistant. In this role, you will work closely with onshore medical professionals, providing essential support in various aspects of healthcare operations and practice management. Responsibilities: Possess computer skills to navigate and work with healthcare practice management software effectively. Apply your medical knowledge in processing and interpreting treatment procedures. Compile comprehensive narratives about medical procedures when required. Play a crucial role in reviewing and verifying claim submissions in a database system. Work closely with onshore physicians and healthcare providers to provide seamless offshore support. Qualifications: A Bachelor of Medicine and Bachelor of Surgery (MBBS) degree is required. Excellent interpersonal skills and the ability to work effectively in a collaborative team environment. Strong organizational skills and attention to detail. Basic computer skills for navigating and using medical practice management software. Ability to apply medical knowledge in a practical, administrative setting. Proficient in written communication, especially in composing treatment narratives. Working Days: Monday to Friday (Saturday and Sunday are fixed off) Shift Timings: 11:00 AM – 8:00 PM / 1:00 PM – 10:00 PM (to be discussed during the interview) Company Name: PDA e-Services Pvt Ltd Address: 405, Fourth Floor, P T Gera Centre, Dhole Patil Road, Bund Garden Road, Pune – 411001 Show more Show less

Job Overview: We are currently hiring Customer Success Associates to join our growing team supporting a US-based Dental Process . This is an exciting opportunity for individuals looking to advance their careers in international voice-based customer service and back-end operations within the dental healthcare industry. Key Responsibilities: Handle inbound and outbound calls with patients based in the United States. Schedule dental appointments, verify insurance eligibility, and update patient records using practice management software. Accurately document all interactions while ensuring confidentiality and compliance with HIPAA regulations. Provide clear, empathetic, and professional communication to deliver a high standard of customer service. Collaborate with team members and maintain performance metrics in a dynamic work environment. Requirements: Excellent verbal and written communication skills in English . Prior experience in a US healthcare/dental voice process is preferred but not mandatory. Willingness to work night shifts (US time zone) . Basic computer skills and familiarity with MS Office tools . Strong attention to detail and the ability to multitask efficiently. Educational Qualifications: Undergraduate Degree: Any Graduate Show more Show less

🚨 We’re Hiring! 🚨 Customer Success Associate (Voice) – US Dental Process 📍 Location: Pune | Night Shift | Work from Office Are you passionate about delivering exceptional customer service and looking to grow your career in the healthcare domain? Join our fast-growing team as a Customer Success Associate, supporting a US-based dental process! ✨ What You’ll Do: 🔹 Manage inbound & outbound calls with patients across the U.S. 🔹 Schedule dental appointments and verify insurance details 🔹 Maintain accurate records in dental practice management software 🔹 Ensure HIPAA compliance while delivering empathetic, high-quality service 🔹 Collaborate with a dynamic team and meet performance goals 🧩 What We’re Looking For: ✅ Excellent communication skills in English ✅ Prior experience in US healthcare/dental voice process (preferred) ✅ Willingness to work night shifts (US time zone) ✅ Basic computer proficiency (MS Office) ✅ Detail-oriented and great at multitasking Location - Pune Show more Show less