Patient Experience Executive

Job Summary:

We are looking for a compassionate and proactive Patient Experience Executive to ensure a positive and seamless experience for patients during their stay in the hospital. This role requires empathy, excellent communication, and a keen attention to detail to support patients and their families, address their concerns, and continually improve the quality of service.

Key Responsibilities:

• Act as the primary point of contact for patients and their families throughout their hospital stay.
• Ensure timely and effective communication between patients, families, and hospital staff.
• Conduct regular rounds to interact with inpatients, understand their needs, and ensure their comfort and satisfaction.
• Proactively identify and resolve any service-related issues faced by patients.
• Take and manage feedback, complaints, and suggestions from patients and escalate them to the relevant departments when necessary.
• Monitor and record patient feedback through structured interviews, surveys, and digital platforms.
• Coordinate with clinical and non-clinical departments to provide swift assistance to patients requiring support.
• Maintain a high level of empathy and patience while dealing with anxious or distressed patients or relatives.
• Educate patients and families about hospital processes, facilities, and services.
• Assist with discharge and admission processes to ensure a smooth transition and reduce patient stress.
• Participate in continuous quality improvement initiatives focused on enhancing patient experience.
• Analyze feedback data and prepare regular reports for management with recommendations for improvement.
• Support the implementation of patient-centric initiatives, events, or campaigns inside the hospital.
• Maintain confidentiality and uphold patient rights and dignity at all times.

Key Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport with people of diverse backgrounds.
• High level of empathy, patience, and emotional intelligence.
• Problem-solving and conflict resolution abilities.
• Ability to handle high-pressure situations calmly and efficiently.
• Good organizational skills and attention to detail.

Job Type: Full-time

Pay: ₹15,381.23 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Work Location: In person

Expected Start Date: 28/07/2025