Patient Counsellor

Total Opening: 1

Location: Bardez, Goa

Job Description

POSITION GUIDELINES
DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES

DEPARTMENT : MARKETING & CLINICAL PROGRAMS
POSITION : PATIENT COUNSELLOR
REPORTING TO : BRANCH HEAD
QUALIFICATION : GRADUATION / POST GRADUATION
EXPERIENCE : 2 - 5 YEARS
DRESS CODE : SPECIFIED DRESS CODE WITH I.D. CARD
DUTY HOURS : AS PER SCHEDULED REQUIREMENTS

Key Responsibilities:

• Address patient queries regarding diagnosis, treatment options, cost estimates, admission process, and doctor availability.

• Coordinate between patients and departments (doctor, diagnostic, billing, admission desk, etc.) to ensure a seamless experience.

• Counsel patients on the importance of timely treatment and follow-ups.

• Handle digital or walk-in leads and convert them into consultations or admissions as needed.

• Provide guidance on available packages, discounts, insurance related queries.

• Ensure all patient interactions are documented accurately in the system.

• Assist in follow-up calls and re-engagement of old or non-converted patients.

• Maintain confidentiality and adhere to ethical healthcare communication standards.

• Taking patient reviews and feedback

Key Skills Required:

• Excellent communication (Hindi & English) and interpersonal skills

• Patient, empathetic, and persuasive attitude

• Ability to handle pressure and multitask

• Basic knowledge of healthcare terminology and hospital processes

• Familiarity with CRM or Hospital Information Systems (HIS) is a plus