Key Responsibilities: Telecalling & Customer Engagement: Respond to End Customer Enquiries: Handle inbound calls, emails, and other communication channels to address customer questions, provide information about products/services, and resolve initial queries promptly and professionally. Note Down Customer Requirements: Accurately capture and document all customer needs, specifications, and preferences, ensuring a clear understanding of their requirements for effective quotation and order processing. Share Quotes with Customers: Prepare and present detailed quotations to customers based on their identified needs, clearly outlining pricing, terms, and conditions. Follow Up for Order Closure: Proactively follow up with prospective customers via phone and email to address any concerns, answer further questions, and ultimately secure order confirmation and closure. Build and Maintain Customer Relationships: Foster positive relationships with customers by providing exceptional service, demonstrating product knowledge, and addressing their concerns empathetically. Back Office Process & Operations: Vendor Follow-up: Coordinate and follow up with vendors for product availability, pricing, delivery schedules, and any other information required to fulfill customer orders. Order Processing Support: Assist in the accurate processing of customer orders, ensuring all details are correctly entered into the system. Payment Follow-up: Regularly follow up with customers for timely payment of invoices, resolving any payment-related discrepancies or issues. Documentation and Record Keeping: Maintain accurate and up-to-date records of all customer interactions, quotations, orders, and payment statuses in the company's CRM or relevant systems. Reporting: Prepare periodic reports on sales activities, customer inquiries, follow-up status, and other relevant metrics as required by management. Collaboration: Work closely with the sales, operations, and finance teams to ensure seamless information flow and efficient order fulfilment.
