Location: New Delhi Salary: Up to ₹9 LPA Experience: Minimum 4 years in Learning & Development, preferably in BFSI/NBFC sectors Role Overview The L&D Lead will be responsible for designing, implementing, and managing learning programs that enhance the skills, knowledge, and performance of our employees, especially field and customer support teams. This role requires a strategic yet hands-on approach to drive learning culture and digital transformation in training. Key Responsibilities 1. Learning Strategy & Program Development Design and implement a structured L&D framework aligned with business goals. Identify training needs through TNA (Training Needs Analysis) across functions. Develop role-based learning paths for field staff, customer support, and leadership. Leverage digital learning tools to enhance accessibility and engagement. 2. Training Execution & Facilitation Conduct in-house training sessions (soft skills, functional, compliance, and leadership). Identify and onboard external training partners where necessary. Ensure seamless execution of induction, compliance, and product training programs . Facilitate workshops on customer service excellence, financial literacy, and digital transformation. 3. Learning Technology & Digitalization Introduce and manage an LMS (Learning Management System) to digitize training. Develop e-learning content and microlearning modules for remote workforce training. Track and analyze training effectiveness using digital tools and assessments. 4. Impact Measurement & Continuous Improvement Measure learning impact through KPIs like performance improvement, completion rates, and business outcomes. Continuously refine learning programs based on feedback and analytics. Partner with leadership to build a learning culture and career progression pathways. Key Requirements Experience: Minimum 4 years in Learning & Development, preferably in BFSI/NBFC sectors. Education: MBA/PG in HR, Training & Development or related fields. Strong expertise in TNA, facilitation, and digital learning tools . Hands-on experience with LMS, e-learning modules, and virtual training . Ability to work with diverse teams, especially field staff and customer support employees. Strong communication, stakeholder management, and program execution skills. Show more Show less

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. Responsibilities [Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.] Example: Determine and develop user requirements for systems in production, to ensure maximum usability Qualifications [Some qualifications you may want to include are Skills, Education, Experience, or Certifications.] Example: Excellent verbal and written communication skills

Company Description Paisalo Digital Limited is a leading provider of intelligent and hassle-free loans using Artificial Intelligence and Machine Learning. With a strong presence in rural and semi-urban areas of India, Paisalo has served over 65 lakh borrowers through 3275 touchpoints across the country. The company is a pioneer in co-lending and seamless credit distribution services, catering to the bottom of the pyramid with small-ticket loans. Role Description This is a full-time Area Head role located in Gauriganj. The Area Head will be responsible for overseeing operations in the designated area, managing a team, developing and implementing strategies for loan distribution, and ensuring compliance with company policies and regulations. Qualifications Strong leadership and team management skills Experience in financial services or lending operations Excellent communication and interpersonal skills Analytical and problem-solving abilities Knowledge of credit distribution services and regulations Bachelor's degree in Finance, Business Administration, or related field

As a valuable member of our team, you will be responsible for determining and developing user requirements for systems in production to ensure maximum usability. Your role will play a crucial part in the success of our projects by ensuring that the systems meet the needs and expectations of our users. Success in this position will be demonstrated through your ability to effectively gather and analyze user requirements, communicate them clearly to the team, and ensure that the final systems meet the highest standards of usability. You will be instrumental in bridging the gap between our users and the technical team, ensuring that the end products are user-friendly and aligned with our overall goals. Your work will directly impact the success of our projects by contributing to the development of systems that are intuitive, efficient, and effective. By collaborating with various stakeholders, you will help shape the user experience and drive the success of our products in the market. The ideal candidate for this role will possess excellent verbal and written communication skills, along with a keen eye for detail and a strong understanding of user-centered design principles. Additionally, a background in systems analysis or a related field would be beneficial in ensuring your success in this position.,