Role & responsibilities Technical Support: Resolve technical issues within strict SLAs. Efficiently handle service requests, including user provisioning, group updates, and mailbox management. Maintain a low negative peer review rate. System Maintenance: Conduct regular system upgrades and patches. Troubleshoot system issues and implement effective solutions. Monitor system performance and proactively address potential problems. Alert Management: Respond promptly to system alerts and investigate root causes. Collaborate with the team to resolve critical issues and prevent recurrence. Implement problem management strategies for recurring alerts. Patch Management: Ensure timely patching of managed devices to maintain security compliance. Resolve patch-related warnings and alerts. Coordinate with the team to address complex patch deployment issues. Backup Monitoring: Monitor backup jobs and take corrective actions for failures. Minimize backup job failures through optimization and troubleshooting. Escalate critical backup issues to the appropriate team members. Billing and Reporting: Accurately log all work performed and allocate efforts to client agreements. Maintain a high billing utilization rate. Preferred candidate profile Minimum 5 years of professional work experience Minimum 2 years of experience in the IT industry Strong understanding of ITIL principles Proficiency in Microsoft 365, Azure AD, and Conditional Access Experience with Veeam Backup or similar backup solutions Hands-on experience with Windows Server administration Knowledge of patching tools and processes Familiarity with RMM tools like Ncentral Excellent troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to work independently and as part of a team Perks and benefits Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of 5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. About the Role: Conduct web app, external, and internal penetration tests for global clients. Deliver high-quality reports and communicate findings to stakeholders. Work autonomously in a client-facing role with minimal supervision. Work Setup Location: Onsite - Bangalore Core hours: ~10 AM7 PM IST (but we're flexible) Key Responsibilities: Conduct full-scope penetration tests : Web apps (modern JS frameworks, APIs, microservices) External/internal networks (pivoting, privilege escalation) Cloud environments (AWS/Azure/GCP misconfigurations) Develop custom exploits for unique vulnerabilities (not just CVEs) Reverse engineer black-box systems when documentation is limited Client & Reporting: Translate technical findings into executive-level risk briefings Deliver actionable reports (we hate template spam) Guide clients through remediation validation Team Contribution: Mentor junior team members (optional but encouraged) Contribute to internal tool development (if interested) Participate in quarterly research sprints (choose your focus area) Requirements: OSCP-certified (must have current certification) 3-5 years of hands-on pen testing experience (not just vulnerability scanning) Can walk us through your methodology for: Web app testing (Burp Suite, custom exploits) Internal network pivoting Cloud environment testing (AWS/Azure/GCP) Communication chops – you'll be explaining XSS to CTOs Nice-to-Haves (Tell Us If You Have These): OSCE/OSEP/CREST certifications Cloud security certs (AWS/Azure/GCP) Published CVEs/blog posts/research Experience with red team operations What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of 5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Position: Bilingual Phone Receptionist (Onsite) - Punjabi and English Location: Onsite Employment Type: Full-time Schedule: 9am-6pm EST About the Role: We are seeking a highly organized and bilingual (English & Punjabi) Phone Receptionist to join our team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks for a medical office. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality. Key Qualifications: Fluent in English & Punjabi (speaking, reading, and interpretation) Experience in customer service, scheduling, or administrative support Comfortable using scheduling software and electronic medical records (EMR) systems Strong phone etiquette and interpersonal skills Ability to interpret and file medical documents accurately High level of discretion and confidentiality Key Responsibilities: Answer and manage inbound calls from patients in a professional manner Schedule, change, and cancel medical appointments using booking software Communicate messages between patients and medical staff (physicians) Enter and format patient records in electronic medical systems Review, interpret, and digitally file faxes and medical documents Interview patients to complete forms, case histories, and documentation Maintain strict confidentiality of all patient and medical information What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of 5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

Job Title: Mid-Level Software Java Developer (Payment Solutions) Department: Software Development Reporting To: Chief Technical Innovations Officer Location: Remote Employment Type: Full-time Key Responsibilities Development & Innovation Design, develop, and test Java-based payment solutions (J2EE/J2ME) for new and existing products. Collaborate on system architecture and object-oriented design decisions. Integrate with web services, APIs, and third-party payment systems . Team & Process Actively participate in Scrum ceremonies (stand-ups, sprint planning, retrospectives). Provide technical support for live products, including occasional customer-facing troubleshooting. Compliance & Security Ensure adherence to PCI DSS, P2PE, and EMV standards . Continuously research payment security trends (encryption, tokenization, fraud prevention). Skills & Qualifications Must-Have 3+ years of professional Java development (J2EE/J2ME). Experience with C++, .NET, or Kotlin (advantageous). Knowledge of payment systems (EMV, card processing, POS integrations). Familiarity with PCI DSS compliance and security best practices. Strong analytical and problem-solving skills. Nice-to-Have Exposure to microservices, cloud platforms (AWS/Azure), or DevOps tools . Understanding of contactless payments (NFC, QR codes) . Soft Skills Self-motivated with excellent time management. Clear communicator (able to explain technical issues to non-technical stakeholders). Curious learner with a passion for payment technologies. Practical Details Travel: Must hold a valid passport for occasional travel (UK/global). Holiday: 15 days + public holidays (or days in lieu). Checks: DBS (criminal record) and credit check required.

Job Title: Mid-Level Software Java Developer (Payment Solutions) Department: Reporting To: Chief Technical Innovations Officer Location: Remote Employment Type: Full-time Key Responsibilities Development & Innovation Design, develop, and test Java-based payment solutions (J2EE/J2ME) for new and existing products. Collaborate on system architecture and object-oriented design decisions. Integrate with web services, APIs, and third-party payment systems . Team & Process Actively participate in Scrum ceremonies (stand-ups, sprint planning, retrospectives). Provide technical support for live products, including occasional customer-facing troubleshooting. Compliance & Security Ensure adherence to PCI DSS, P2PE, and EMV standards . Continuously research payment security trends (encryption, tokenization, fraud prevention). Skills & Qualifications Must-Have 3+ years of professional Java development (J2EE/J2ME). 3+ years of experience in with PCI DSS or P2PE compliance Knowledge of payment systems (EMV, card processing, POS integrations). Nice-to-Have Exposure to microservices, cloud platforms (AWS/Azure), or DevOps tools . Experience with C++, .NET, or Kotlin (advantageous). Soft Skills Self-motivated with excellent time management. Clear communicator (able to explain technical issues to non-technical stakeholders). Curious learner with a passion for payment technologies. Practical Details Travel: Must hold a valid passport for occasional travel (UK/global). Holiday: 15 days + public holidays (or days in lieu). Checks: DBS (criminal record) and credit check required.

Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Job Title: Sales and Marketing Manager Department: Sales & Marketing Employment Type: Full-time, Office-Based Location: ONSITE (Ahmedabad or alternative location) Industry: Financial Services / Investment Management Work Hours: Mon-Fri, 9 AM5 PM AEST / 4:30 AM1:30 PM IST About the Role We’re seeking a dynamic Sales & Marketing Manager to drive integrated sales and marketing strategies for our Investment Platform business . This role is the linchpin between our marketing agency, Business Development Manager (BDM), and clients—orchestrating lead generation, advisor engagement, and brand growth. Ideal Candidate Profile: Hybrid skillset: Equal parts sales strategist, marketing guru, and design-savvy creator. Financial fluency: Comfortable explaining investment products to advisors and clients. Data-driven: Optimizes campaigns and sales funnels using real-time metrics. Key Responsibilities 1. Inbound Sales & Client Conversion Own end-to-end inbound lead management —qualify, respond, and schedule demos. Conduct compelling product demonstrations for clients and financial advisors. Hand off high-potential leads to the BDM for closing. 2. Marketing Strategy & Execution Guide the marketing agency on messaging, targeting, and campaign optimization . Develop sales collateral (brochures, flyers, presentations) using design tools. Maintain website content and UX , ensuring SEO and lead capture efficiency. 3. Advisor Engagement Streamline advisor onboarding with training materials and webinars. Nurture advisor relationships through targeted LinkedIn/social campaigns . 4. Performance Analytics Track KPIs : Lead conversion rates, demo effectiveness, social engagement. Deliver monthly performance reports with actionable insights. Skills & Experience Must-Haves 3+ years in sales + marketing integration (financial services preferred). Proven ability to manage inbound leads and conduct demos . Graphic design proficiency (Canva/Adobe Suite for flyers, social assets). Website management (updating content, basic UX principles). Strong CRM and analytics skills (pipeline tracking, conversion optimization). Nice-to-Haves Degree in Marketing, Finance, or Design. Experience with financial product marketing (B2B/B2C) . Familiarity with investment platforms/advisor ecosystems . Tools You’ll Use Design: Adobe Creative Suite, Canva Sales/Marketing: CRM (e.g., Salesforce), LinkedIn Campaign Manager, Google Analytics Collaboration: Microsoft 365, Zoom/Teams Performance Metrics Your success will be measured by: Lead Conversion Rate (Inquiries Qualified Leads) Demo-to-Meeting Conversion (Effectiveness of presentations) Advisor Engagement Growth (Onboarding completion, activity metrics) Brand Consistency (Quality of design assets, website updates) Digital Reach (Social media growth, content engagement) What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of 5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Position Title: Application Engineer Valves & Actuators Specialist Work Arrangement: Hybrid (10 days onsite/mos) Schedule: Monday - Friday, 05:30 am - 02:30 pm IST About the Role: Were looking for a hands-on Application Engineer who lives and breathes valves, actuators, and flow control systems . This isn’t just a specs-and-standards role – you’ll be the technical bridge between clients, suppliers, and engineering teams, ensuring the right solutions get delivered on time, every time. Key Impact Areas: Technical Selection: Be the go-to expert for sizing and selecting valves, actuators, and accessories. Standards Guru: Navigate ANSI, ASME, ISO, and API requirements with confidence. End-to-End Ownership: From initial client consult to final documentation, you’ll drive projects to completion. Core Responsibilities: Valve & Actuator Sizing: Use industry-standard tools to select optimal equipment for client applications (pressure, flow, temperature, etc.). Technical Documentation: Prepare data sheets, specs, and compliance reports that hold up to scrutiny. Stakeholder Management: Work with clients, suppliers, and engineers to align on requirements and deliverables. Problem Solving: Troubleshoot application mismatches and propose alternative solutions when needed. Bonus Areas (Nice-to-Have): Quoting & Proposals: Assist with cost estimates and bid packages (experience here is a plus). SAP Proficiency: Navigate ERP systems to track orders and materials . Process Improvement: Suggest ways to optimize selection tools or workflows . Must-Have Experience: 3+ years in valve/actuator sizing & selection (industrial applications preferred). Deep familiarity with ANSI, ASME, ISO, and API standards . Proven skill with sizing software/tools (e.g., manufacturer calculators, custom spreadsheets). Ownership mentality – you don’t just pass the buck; you see projects through. Stakeholder savvy – able to manage client expectations and supplier negotiations . Nice-to-Haves: Experience with SAP (or similar ERP systems). Quoting/bid support background. Proactive communicator – you keep everyone in the loop without being asked. What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of 5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

Location: Remote Type: Full-Time Experience Level: Senior (Minimum 5+ years of relevant experience ) Industry: Cloud Infrastructure, AI/ML Ops, Kubernetes About the Role Were looking for a Senior OpenShift Platform Engineer with 5+ years of hands-on experience in OpenShift and Kubernetes. In this strategic role, you'll lead the design and implementation of MLOps / LLMOps systems on OpenShift, mentor engineers, and help scale secure, high-performance AI infrastructure in collaboration with cross-functional teams. Key Responsibilities Platform Leadership Architect, install, upgrade, and manage OpenShift clusters, both on bare metal and VMware. Lead the deployment of MLOps / LLMOps workflows in OpenShift AI environments. Implement production-grade solutions for model deployment, monitoring, and validation pipelines. Infrastructure Excellence Set up robust monitoring (Prometheus, Thanos, Grafana), logging, and backup strategies. Drive improvements in scalability, performance, and reliability of containerized platforms. Ensure secure and efficient configurations for RBAC, networking, and persistent storage (NetApp preferred). Collaboration & Communication Translate customer and product requirements into technical solutions. Lead architectural and code reviews across distributed engineering teams. Mentor team members and promote a high standard of engineering practices. Incident Management & Governance Own and lead root cause analysis (RCA) and post-mortem follow-ups. Define and enforce platform standards, technical governance, and compliance practices. Must-Have Qualifications Minimum 5 years of experience in OpenShift cluster installation, management, and lifecycle operations. Proven experience designing highly available and scalable systems in enterprise environments. Hands-on experience with bare metal or VMware-based OpenShift deployments . Deep understanding of Kubernetes/OpenShift security, RBAC, networking, and persistent storage (NetApp preferred) . Expertise in setting up monitoring, logging, and backup solutions . Proficiency with CI/CD DevOps tools such as GitLab and ArgoCD . Solid experience with observability tools like Prometheus, Thanos, and Grafana . Strong communication and presentation skills to engage both technical and non-technical stakeholders. Ability to juggle multiple projects and deliver with minimal oversight. Bonus Skills (Highly Desirable) Experience with OpenShift AI and deployment of MLOps/LLMOps workflows. Familiarity with OpenShift Virtualization or KubeVirt . Open-source contributions in Kubernetes/MLOps communities. Experience leading customer-facing technical discussions and workshops.