Order operation executive

Job Purpose:

We are seeking a detail-oriented and responsible Order Operations Executive to manage customer orders from entry to delivery. This role is key to ensuring that our products reach customers accurately and on time, while maintaining coordination between the sales, dispatch, logistics, and production teams. The role also includes maintaining up-to-date stock and order records.

Responsibilities:

• Process incoming customer orders (retail & online) through calls, emails, or system entries
• Coordinate with the production and dispatch departments for order fulfilment
• Track order status and delivery schedules to ensure timely dispatch
• Liaise with logistics and delivery partners to follow up on shipment updates
• Maintain accurate documentation of all orders, invoices, and dispatch reports
• Handle order-related customer queries or complaints efficiently
• Prepare daily/weekly MIS reports for internal tracking
• Support the sales and ecommerce team with order and stock updates
• Ensure order accuracy and product availability before processing
• Maintain stock inventory and coordinate updates with relevant departments

Educational Qualifications Required:

• Graduate in any discipline
• Preferred: B.Com, BBA, or Supply Chain Management background

Special Requirements:

• 1–3 years of experience in order processing, logistics, ecommerce, or supply chain
• Basic knowledge of ERP or order entry systems
• Proficiency in MS Excel, Word, and email communication
• Strong organizational and coordination skills
• Ability to work under pressure and meet timelines

Preferred Skills:

• Experience in FMCG or Dairy industry operations
• Understanding of B2B/B2C order cycles, including ecommerce platforms
• Team player with a proactive and adaptable attitude

Level of Computer Literacy Required:

• Intermediate to advanced proficiency in MS Excel
• Familiarity with ERP/order management systems
• Basic data analysis and reporting skills

Job Posting Location:

Mumbai, Maharashtra
(Office: Marine lines)

Experience Required:

1–3 years (in relevant operations, logistics, or ecommerce roles)

Remuneration:

Up to ₹25,000 per month (based on experience and qualifications)

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time

Work Location: In person