Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Role & responsibilities : Provide functional production support for Oracle SCM modules: Order Management, Inventory, and Purchasing. Monitor and resolve user tickets, incidents, and service requests in a timely manner. Perform root cause analysis and implement permanent fixes for recurring issues. Handle month-end, quarter-end, and year-end support activities related to SCM modules. Collaborate with technical teams to resolve integration and interface-related issues. Identify process improvement opportunities and recommend configuration or process changes. Support enhancements, patch testing, and Oracle upgrades. Document issue resolutions, FAQs, and knowledge articles to enhance support quality. Engage with Oracle Support (SRs) for issue resolution when needed. Ensure business continuity by proactively monitoring system performance and functionality. Preferred candidate profile : Bachelors degree in Computer Science, Engineering, Supply Chain, or equivalent. 8+ years of functional experience in Oracle SCM modules (OM, INV, PO). 2+ years of hands-on production support experience in Oracle E-Business Suite (R12) and/or Oracle Fusion SCM. Strong understanding of Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes. Ability to analyze and troubleshoot functional issues quickly and effectively. Familiarity with ticketing tools like ServiceNow, Remedy, or Jira. Strong communication and interpersonal skills to interact with end-users and IT teams. Experience working in an SLA-driven support environment. Preferred Qualifications: Oracle SCM Cloud or EBS certification is a plus. Exposure to workflow and personalization/debugging tools. Knowledge of SQL for data analysis and issue troubleshooting. Familiarity with ITIL or other support methodologies.
Niktor
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