Job Overview We are seeking a technically proficient and detail-oriented Technical Support Engineer to join our global team. The ideal candidate will be responsible for managing and troubleshooting our web and email infrastructure, ensuring seamless operation, security, and reliability. This role requires a proactive problem-solver with excellent communication skills and the ability to work effectively in a fast-paced, cross-continental environment. Primary Duties and Responsibilities DNS and Domain Management: Manage and configure DNS settings across various platforms, with a strong emphasis on Cloudflare . Handle domain registrations, renewals, and transfers using registrar accounts like GoDaddy , Hostinger , and others. Troubleshoot DNS propagation issues and ensure optimal configuration for performance and security. Web Security and Performance: Implement, manage, and troubleshoot SSL/TLS certificates to enforce HTTPS across all web properties. Configure and maintain web application firewall (WAF) rules and other security settings within Cloudflare. Monitor website uptime, performance, and security, responding to incidents and alerts promptly. Email Infrastructure and Deliverability: Manage email forwarding and routing services, with specific expertise in ImprovMX . Possess a strong know-how of email deliverability , including troubleshooting issues related to SPF, DKIM, DMARC, and blacklists. Ensure reliable email delivery and resolve any sending or receiving issues for internal and external users. Cross-Functional Collaboration and Communication: Serve as a primary technical point of contact for web and email-related inquiries. Communicate technical concepts clearly and effectively to both technical and non-technical stakeholders. Demonstrate a strong hold on English with excellent verbal and written communication skills . Be ready to work in a hybrid India-US environment , collaborating with team members across different time zones. Required Skills Cloud & DNS: Proven experience with Cloudflares suite of tools (DNS, WAF, SSL/TLS, Caching). Domain Registrars: Familiarity with managing domains on platforms such as GoDaddy , Hostinger , and other major registrars. Web Fundamentals: Solid understanding of core web technologies including DNS , SSL , and HTTPS . Security: Basic know-how of firewall concepts and web security best practices. Email Systems: Demonstrable knowledge of email delivery know-how and experience with email forwarding services like ImprovMX . Communication: Exceptional English communication skills (both written and verbal). Preferred Qualifications and Experience 2+ years of experience in a similar role (e.g., Technical Support, Web Administrator, Systems Engineer). Experience in scripting or automation for routine tasks. Ability to work independently with minimal supervision in a remote setting. A customer-centric approach to problem-solving. Shift Timing & Location This is a remote position based in India & 5 days of work The role requires flexibility to work during hours that overlap with US time zones (typically evening and night hours in India) to facilitate team collaboration. You will be part of a dynamic, supportive, and globally distributed team. Education Graduate from any stream (mandatory). About Us We Grow Businesses with Our Holistic Approach and Experiences. Re-engineer your business growth with the determined results. At OPK, our driven experts firmly believe in digital transformation to create excellent customer experiences and increase revenues. Everything we do is to make your business stay ahead with our comprehensive range of services including SEO, SEM, SMM, PPC, Email Marketing, Content Marketing, and ORM. We firmly believe the business works best when it is groundbreaking and nimble. We look straight at the reality of your business and help you with creativity, innovation, and teamwork to let you seize the opportunities.
