Operations Manager - Travel

Role & responsibilities Manage Daily Operations: Oversee the day-to-day operations of the contact center. Ensure efficient workflow and manage schedules. Team Leadership: Supervise, train, and mentor the contact center team. Conduct performance evaluations and provide feedback. Customer Service Excellence: Monitor calls and interactions to ensure high standards of customer service. Resolve escalated customer issues promptly. Operational Procedures: Develop and implement procedures to optimize efficiency and productivity. Ensure compliance with company policies and legal requirements. Reporting and Analysis: Analyze operational statistics and reports to identify areas for improvement. Prepare performance reports and set objectives for the team. Qualifications: Bachelor's degree in Business Administration, Travel and Tourism, or a related field. 5+ years of experience in contact center operations management. Proficient in GDS systems (Amadeus & Sabre) Strong leadership and interpersonal skills. Proficiency in Managing the PnL Excellent organizational and multitasking abilities. Knowledge of travel policies, regulations, and best practices