Operations Manager- E-sports Division

Role Summary:

Key Responsibilities:

1. Arena Operations & Management

a) Ensure smooth functioning of the gaming complex, infrastructure and staff.

b) Monitor equipment uptime, cleanliness, safety and gaming environment.

2. Event Planning & Execution

a) Organize local and national e-sports tournaments and gaming events.

b) Coordinate with teams, sponsors, vendors and broadcasting partners.

3. Business Development

a) Build corporate and institutional partnerships to promote group bookings, collaborations, and co-branded events.

b) Generate leads for B2B and B2C services and increase footfall and revenue.

4. Marketing & Promotion

a) Plan and execute digital and offline campaigns to promote the Vortex brand.

b) Collaborate with influencers, streamers and gaming communities.

c) Run social media accounts and promotions.

5. Customer Experience Management

a) Monitor customer feedback and improve satisfaction levels.

b) Train staff for best-in-class user experience and gaming assistance.

6. Financial & Administrative Oversight

a) Track budgets, revenues, inventory and expenses.

b) Report performance metrics to the senior management.

7. Team Management

a) Lead, train, and motivate operational and technical staff.

b) Define KPIs and evaluate individual/team performance.

Desired Qualifications & Skills:

Graduate/Postgraduate in Business Management, Event Management or related field.

5-10 years of experience in operations, preferably in gaming, entertainment or retail.

Strong understanding of gaming/e-sports industry trends and technologies.

Excellent communication, leadership and negotiation skills.

Tech-savvy with hands-on knowledge of gaming platforms, POS and booking apps.

Department:

Location:

Reports to: