Operations Executive

Visit Health

Operation-Associate

Freshers and Experience 6Month - 01 Year

Location- Bangalore/Noida

Position Summary(Comprehensive summary of what the job exists to accomplish)

1. Medical Appointments Scheduling

2. To update medical status in the system -Show/ No- Show

3. Medical Report Follow-up from the Diagnostic Centres

4. Quality Check & Report Uploading

5. Grievance Handling

Key Accountabilities

6. To schedule the medical appointments of Insurance and Corporate customers.

7. To send daily Show/ No- Show updates to HO

8. To reschedule No- Show appointments of insurance customers as per date and time communicated by the Advisor

9. Daily follow- up with the medical centres for dispatch of medical reports

10. Scrutiny and uploading of medical reports based on the Quality Check checklist, which is used in reviewing the documents uploaded onto the Access database

11. Follow up with the diagnostic centres for any query received from HO and closure of same within agreed TAT

12. To ensure medical reports TAT targets are met month on month.

13. Escort the HNI customers for their medical check-up as and when required

14. Effective coordination with internal departments ( like Call Centre, QC Team, Billing Team, other location Branches)

15. Ensure all queries related to customers/diagnostic centres are handled effectively

Skills, Knowledge & Qualifications (Framework required by the position)

* Graduate/Post Graduate with Minimum 6month to 1 year of experience preferably in Insurance/ TPA industry

* Good understanding of Life Insurance operations

* Good Knowledge of MS Office

* Strong process & team management skills

Personal Attributes & Competencies

* Should be Flexible.

* Should be work result oriented.

* Good communication skills in English and hindi.

* Time management skills.